Senior Sales Operations Manager

Lorien; Milton Keynes; Hybride; GBP 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Matched pension

Car allowance

Résumé du poste

DealHub Ltd. in Milton Keynes is seeking a Senior Sales Operations Manager to lead the Sales Operations function from quotation through invoicing, partnering with Corporate and National Sales to drive profitable growth.

You’ll manage an integral team, own the quote-to-cash processes, drive process improvements, and own the department budget, with a hybrid onsite pattern (3–5 days). The role offers a base salary up to £75,000, £6,000 car allowance, and a 10–20% annual bonus, plus matched pension.

Qualifications

• Proven experience leading commercial administration, sales support or order operations.
• Strong leadership in a service centre/KPI-driven environment.
• Excellent communication, both written and verbal.
• Bachelor's degree or higher in business/finance/economics (preferred).

Responsabilités

• Lead and develop the Sales Administration and Order Processing teams.
• Document and structure current workflows and responsibilities.
• Establish and manage a shared service centre across all sales channels.
• Own the quote-to-order and order-to-cash processes end-to-end.
• Drive process optimisation and advocate system/technology upgrades.
• Manage invoicing forecasts and support contract termination administration.
• Track and improve key performance metrics (quote/order accuracy, speed, on-time delivery).
• Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer Service.
• Own the Sales Operations budget and cost centre.
• Lead organisational and process-change initiatives.

Connaissances

Leadership

Sales operations

Forecasting & analytics

Cross-functional collaboration

Process improvement

Customer focus

Communication

Formation

Bachelor's degree in Business Administration/Finance/Economics or similar

Outils

CRM systems

Description du poste

Are you a commercial operations leader who thrives on turning complex processes into seamless, customer-first workflows?

I am working with an International Manufacturing Company is looking for a Senior Sales Operations Manager to lead and shape our Sales Operations function.

About the Role

Reporting to the Director of Account Management and Sales Operations, you'll lead, manage and develop their Sales Operations team — owning the end-to-end workflow from quotation through to final delivery and invoicing.

You’ll partner closely with Corporate and National Sales to drive sustainable, profitable growth across all sales channels, while optimising service centre performance through smart processes, strong performance management and cross-functional collaboration.

What You’ll Do

• Lead and develop the Sales Administration and Order Processing teams.
• Assess, document and structure current workflows and responsibilities
• Establish and manage a shared service centre spanning all sales channels
• Own the quote-to-order and order-to-cash processes end to end
• Drive process optimisation — automating manual workarounds and championing system/technology upgrades
• Manage invoicing forecasts and support contract termination administration
• Track and improve key performance metrics (quote/order accuracy, processing speed, on-time delivery)
• Collaborate cross-functionally with Sales, Commercial, Logistics, Workshop Operations and Customer Service
• Own the Sales Operations budget and cost centre
• Lead organisational and process change initiatives

What We’re Looking For

• Proven experience managing commercial administration, sales support or order operations
• Strong leadership skills with experience managing teams in a service centre/KPI-driven environment
• Strong commercial and analytical capability, including data and forecast analysis
• Comfortable leading cross-functionally within a matrix organisation
• Excellent communication skills, both written and verbal
• A proactive, continuous-improvement mindset with a passion for customer excellence
• Bachelor's degree in Business Administration, Finance, Economics or similar (preferred)

The Package

• Base Salary: Up to £75,000 per annum
• Car Allowance: £6,000 per annum
• Annual Bonus: 10% – 20% (performance-based)
• Pension: Matched contribution scheme
• Hybrid working - Onsite 3-5 days per week.