Commercial Operations Lead – SAP/CRM & Projects

Omega Resource Group; Swindon; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Private health cover

Progressive pension match

Discretionary bonus

Job summary

Omega Resource Group in Swindon, Wiltshire, is seeking a Commercial Operations Manager to lead the Sales Office, ensuring efficient delivery of customer quotations, machine configuration, technical solutions, project design and order processing. The role will manage a team of 10, including Technical Sales Advisors and Project Staff.

You will drive performance, workload planning, and continuous process improvement, develop documentation and training materials, and work closely with stakeholders.

Qualifications

• Strong background in a commercial leadership position, driving a team and identifying continuous improvement opportunities.
• Extensive experience working with ERP and CRM systems, ideally SAP.
• A solid understanding of commercial administration functions.
• Knowledge of project-based engineering environments and working proactively within them.

Responsibilities

• Lead and manage the overall performance of the Sales Office function.
• Develop and maintain workload planning processes to ensure resources are allocated appropriately across quotations, projects, and order activities.
• Continuous process improvement and 360 reviews with Key Stakeholders.
• Develop and maintain process documentation, work instructions, and training materials.

Skills

Team leadership

Commercial leadership

ERP/CRM systems

Tools

SAP

Job description

Omega Resource Group in Swindon, Wiltshire, is seeking a Commercial Operations Manager to lead the Sales Office, ensuring efficient delivery of customer quotations, machine configuration, technical solutions, project design and order processing. The role will manage a team of 10, including Technical Sales Advisors and Project Staff.

You will drive performance, workload planning, and continuous process improvement, develop documentation and training materials, and work closely with stakeholders.