Commercial Operations Lead

zincwork; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Zinc is seeking a data-driven Head of Operations to own the commercial and revenue portion of the business. You will define the funnel across channels, partner with commercial leaders, and lead a hands-on analyst team from day one.

Based in Greater London, you will report to the Head of Operations and scale the team as data reveals the next priorities, balancing strategic oversight with hands-on delivery.

Responsibilities

• Own the commercial funnel end-to-end across marketing, partnerships, sales, outbound, and renewals.
• Lead and grow a small analyst team, coaching hands-on execution with a player-coach approach.
• Collaborate with Head of Operations and other commercial leaders to align data and processes across the business.

Job description

At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good. Core Ops is the team making sure the business runs on real, trustworthy data and process, and this role owns the commercial and revenue portion of that: everywhere revenue touches process, from marketing and partnerships through to sales, outbound, and renewals.

You'll report directly to the Head of Operations, and partner with the commercial leaders throughout the business. Day to day, you will work closely with the other operations leads and key stakeholders across the business. Right now, the team's first big mandate is getting one clean, consistent definition of the commercial funnel across every channel, but that's one project among several you'll pick up as the data shows where the next one is.

You'll run a small analyst team from day one as a player-coach, hands-on yourself, not just reviewing other people's work, and grow the team as we expand and it's seen as necessary.

We're open to diverse backgrounds that bring transferable skills to this role, but expect the ideal candidate to come from one of the following:

• RevOps Manager/Lead
• Sales Ops or Marketing Ops Lead ready to own the full commercial funnel
• GTM-focused Business Ops / Strategy & Ops