Commercial Operations Lead

Zinc Work Ltd; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

24 days holiday + bank holidays + your

Birthday off

Early finish Fridays

Company retreat abroad

30 days to Work from anywhere

Pension with NEST

Zinc shares (EMI)

Job summary

Zinc Work Ltd is seeking a Commercial Operations Lead in London to own the commercial funnel across marketing, sales, and partnerships. You will partner with Finance, Ops, and commercial leaders to define metrics, pipeline, and renewals.

This role combines hands-on analysis with team leadership from day one, growing the RevOps function as the business scales. The ideal candidate has experience leading RevOps in a similar‑stage company, is fluent in CRM data hygiene (HubSpot) and BI reporting

Qualifications

• Experience running ops for a revenue function at a similar‑stage company.
• Comfortable specifying and enforcing clean data in HubSpot.
• Experience building dashboards and analyses on clean data using BI tools.

Responsibilities

• Partner with Sales, Marketing, Partnerships, and Outbound to align on goals, metrics, and revenue strategy.
• Own the commercial data model, pipeline, and forecasting across channels.
• Own renewals, upsell, and partner/outbound pipeline and forecast attribution.
• Lead ad hoc RevOps initiatives and projects with the Head of Ops.
• Run a small analyst team as a player-coach and grow it as needed.

Skills

Revenue operations

CRM fluency

BI/Reporting

People management

Influential communicator

Hands-on leadership

Structured under ambiguity

Tools

HubSpot CRM

Sigma BI

Job description

Commercial Operations Lead

Department: Core Operations

Employment Type: Full Time

Location: Zinc - London

Reporting To: Lex Faraimo

Compensation: £50,000 - £55,000 / year

Description

At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good. Core Ops is the team making sure the business runs on real, trustworthy data and process, and this role owns the commercial and revenue portion of that: everywhere revenue touches process, from marketing and partnerships through to sales, outbound, and renewals.

You'll report directly to the Head of Operations, and partner with the commercial leaders throughout the business. Day to day, you will work closely with the other operations leads and key stakeholders across the business. Right now, the team's first big mandate is getting one clean, consistent definition of the commercial funnel across every channel, but that's one project among several you'll pick up as the data shows where the next one is.

You'll run a small analyst team from day one as a player-coach, hands‑on yourself, not just reviewing other people's work, and grow the team as we expand and it's seen as necessary.

We're open to diverse backgrounds that bring transferable skills to this role, but expect the ideal candidate to come from one of the following:

• RevOps Manager/Lead
• Sales Ops or Marketing Ops Lead ready to own the full commercial funnel
• GTM-focused Business Ops / Strategy & Ops

Key Responsibilities

• Partner with Sales, Marketing, Partnerships, and Outbound to align on goals, metrics, and revenue strategy.
• Own the commercial data model, pipeline, and forecasting, one consistent definition of a lead, opportunity, and renewal-risk account across every channel, backed by real stage definitions and forecast methodology.
• Own the renewals, upsell, and partner/outbound pipeline, risk flagging, the CS-to-sales handoff, and pipeline tracking and attribution.
• Lead ad hoc RevOps initiatives and special projects as they come up, partnering with the Head of Ops and other Heads of.
• Run a small analyst team as a player-coach, growing it as the team expands and it's seen as necessary.

Skills, Knowledge and Expertise

• Revenue operations experience: a track record running ops for a revenue function (sales, marketing, or RevOps) at a similar‑stage company
• CRM fluency (we use HubSpot): comfortable specifying and holding the line on what "clean" data looks like
• BI/reporting fluency (we use Sigma): comfortable building your own dashboards and analysis on clean data
• People management: has managed at least one direct report, or is clearly ready to
• Influential communicator: works and communicates well with Heads of and senior stakeholders, and can get things prioritised without needing formal authority over everyone involved
• Comfortable being hands‑on: this is a player‑coach role in year one, not a pure people‑manager seat
• Structured under ambiguity: can take a messy commercial process and turn it into a clear, ownable system

What we offer

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries