Commercial Insurance Team Leader & Growth Coach

Barbon Group; Gloucester; On-site; GBP 45,000 - 60,000; Full time

Job summary

PIB Insurance Brokers, part of PIB Group, is seeking a Team Leader to lead a client-facing commercial insurance team in Gloucester. You will blend hands-on client work with people leadership, coaching, and performance management to deliver compliant, high-quality service and achieve income and retention targets.

You will guide workflow, set standards, identify process improvements, and ensure collaboration across departments.

Qualifications

• Experience within Commercial Insurance.
• Knowledge of FSA requirements and standards.
• Excellent communication and customer service skills.
• Previous experience within a team leader capacity (Desirable).
• Ability to coach and mentor and lead by example.
• Knowledge of Acturis platform (Desirable).
• Knowledge of Insurer Extranet Platforms (Desirable).

Responsibilities

• Take a proactive leadership role in ensuring high standards of client service, with a focus on consistently meeting and exceeding client expectations.
• Leads initiatives to improve sales processes and operational efficiency, contributing to better client outcomes and internal workflow.
• Act as liaison across departments, helping resolve issues and improve communication and collaboration between teams.
• Provide technical guidance on commercial insurance products.
• Oversee allocation and prioritisation of workload to meet service standards and deadlines.
• Support the delivery of income, retention and growth targets for the team.
• Identify opportunities for cross-sell, up-sell and organic growth within the existing client base.
• Conduct regular 1:1s, performance reviews and development conversations.
• Coach team members to develop their skill set (technical, customer service, sales, soft skills et).
• Identify skills gaps; collaborate with department trainer to create and monitor training and development plans.
• Manage absence, performance and conduct issues in line with HR policies.
• Promote a positive, inclusive, customer-focused team culture.

Skills

Commercial Insurance Experience

FSA knowledge

Communication skills

Team leadership

Coaching and mentoring

Acturis knowledge

Insurer Extranet platforms

Tools

Acturis platform

Insurer Extranet Platforms

Job description

PIB Insurance Brokers, part of PIB Group, is seeking a Team Leader to lead a client-facing commercial insurance team in Gloucester. You will blend hands-on client work with people leadership, coaching, and performance management to deliver compliant, high-quality service and achieve income and retention targets.

You will guide workflow, set standards, identify process improvements, and ensure collaboration across departments.