Commercial Insurance Team Leader — Drive Growth & Service

PIB Group; Gloucester; On-site; GBP 42,000 - 60,000; Full time

Job summary

PIB Insurance Brokers | Part of PIB Group in Gloucester is seeking a Team Leader to guide a client-facing insurance team and deliver high-quality, compliant service to commercial clients.

You will coach and develop team members, manage workload, and drive improvements to sales processes while ensuring performance targets and regulatory standards are met.

Experience in commercial insurance and familiarity with Acturis are desirable; strong communication and leadership are essential for success.

Qualifications

• Experience in commercial insurance.
• Excellent communication and customer service skills.
• Ability to coach and mentor and lead by example.

Responsibilities

• Take a proactive leadership role in ensuring high standards of client service and meeting client expectations.
• Lead initiatives to improve sales processes and operational efficiency.
• Oversee workload allocation to meet service standards and deadlines.
• Provide technical guidance on commercial insurance products.
• Coach team members to develop their skill set.

Skills

Leadership

Commercial insurance

Customer service

Coaching

Team motivation

Tools

Acturis

Insurer Extranet

Job description

PIB Insurance Brokers | Part of PIB Group in Gloucester is seeking a Team Leader to guide a client-facing insurance team and deliver high-quality, compliant service to commercial clients.

You will coach and develop team members, manage workload, and drive improvements to sales processes while ensuring performance targets and regulatory standards are met.

Experience in commercial insurance and familiarity with Acturis are desirable; strong communication and leadership are essential for success.