Commercial Director

Hilton Worldwide, Inc.; Hounslow; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Director to develop and implement comprehensive strategies to maximize revenue across all segments. This role involves collaboration with various teams to drive results and maintain the hotel's market position. The ideal candidate will have a strong background in revenue management, sales, and marketing within the hospitality sector, demonstrating leadership and adaptability in a fast-paced environment. Join a vibrant team dedicated to delivering exceptional guest experiences and making a significant impact in the industry.

Benefits

Free and healthy meals when on duty

Personal Development programs

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Free Parking

Subsidized Taxi Scheme

Guest Experience Day after probation

Modern Team Member areas

Qualifications

• 3+ years experience in hospitality or travel industries.
• Expertise in revenue management, sales, and marketing.

Responsibilities

• Develop and execute commercial strategies to maximize revenue.
• Lead and manage a team of 8 in a dynamic airport environment.

Skills

Revenue Management

Sales Strategy

Marketing

Financial Acumen

Team Leadership

Stakeholder Management

Education

Bachelor's Degree in Business or Hospitality

Master's Degree (preferred)

Tools

Hilton's Revenue Management Tools

Market Analysis Software

Job description

Job Description - Commercial Director (HOT0BL3I)

Job Description

Job Number:

HOT0BL3I

Work Locations

Hilton London Heathrow Airport Terminal 4, Hounslow TW6 3AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.

A WORLD OF REWARDS

• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programs designed to support you at every stage of your career
• A chance to make a difference through our Corporate Responsibility programs – https://cr.hilton.com
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly up to 33 days)
• Discounted dental and health cover
• Free Parking
• Subsidized Taxi Scheme
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member areas

The Commercial Director is responsible for developing a comprehensive commercial strategy across all segments and channels to maximize revenue, profit, and market share for the hotel.

This role involves planning and executing the commercial strategy in collaboration with Revenue Management, Sales, Catering and Events, Marketing, eCommerce, and Public Relations teams, working effectively with area support teams. Responsibilities for F&B will be shared with the F&B Manager, Director of Operations, GM, and the Commercial Director.

The Commercial Director serves as a role model within the commercial community across the owned and managed portfolio in EMEA, developing teams and individuals, and acting as a key business partner to the Hotel General Manager. They support hotels in leveraging Hilton Worldwide Sales teams and act as an ambassador for the company with owners and stakeholders. The role ensures strategic management of all revenue streams and optimal use of systems to maximize revenue from all spaces, including Rooms, Meeting Space, outlets, and other departments. The goal is to drive results by disciplined execution of commercial activities.

The Commercial Director will lead, coach, develop, recruit, and retain talent, managing performance and evaluating team members against KPIs. Key responsibilities include:

• Driving the top-line budget and forecast by implementing and executing a commercial strategy using Hilton’s tools and intelligence, aiming to meet or exceed revenue targets across all streams, including Rooms, GC&E, F&B, Leisure, and Spa, with cost controls and marketing initiatives.
• Collaborating with the GM, Finance, and Operations to maximize profits in line with TGOP and EBITDA targets.
• Ensuring pricing and rate strategies are aligned to maximize sales and market share.
• Supporting marketing, sales, and public relations activities at the hotel level, liaising with regional support and brand teams.
• Working with RMCC to optimize demand, forecast accuracy, and pricing strategies.
• Maintaining strong relationships with stakeholders, owners, hotel teams, and support functions to ensure commercial success.
• Presenting strategies to regional teams and key stakeholders.
• Adhering to Hilton brand standards and utilizing communication tools effectively.
• Monitoring market trends and adjusting strategies accordingly.
• Participating in leadership activities within the hotel and region.

Leadership in a Dynamic Environment: Lead an 8-member team, ensuring seamless operations in the airport setting.

Adaptability and Flexibility: Manage last-minute changes, including weekend operations, to meet airport needs.

Market Share Excellence: Maintain and grow the hotel's market position.

Revenue Optimization: Maximize the hotel's revenue of 20 million.

Award-Winning Standards: Uphold the hotel’s reputation, including its 9-year award for Leading Airport Hotel.

Ideal Candidate Profile: Demonstrates experience as a Commercial Director or Manager, with expertise in revenue management, sales, marketing, and finance, with at least 3+ years in hospitality or travel industries, and experience managing teams in a multi-property environment. Must be adaptable, strategic, revenue-driven, and committed to excellence.

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only part of the story. Behind every memorable experience are people dedicated to making each stay special. That’s why at Hilton, Every Job Makes the Stay.