Commercial Conduct & Governance Lead (Hybrid UK)

Centrica; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Centrica is seeking a Commercial Conduct Risk & Governance Lead to support good customer outcomes across Centrica Home Energy, home to the British Gas brand. You will provide practical conduct guidance, assess regulatory impacts and challenge strategic decisions across propositions, journeys and communications.

You will collaborate with Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk teams to translate regulations into actionable guidance, monitor developments,

Qualifications

• Experience in regulatory compliance, conduct risk, governance or risk management.
• Strong analytical and problem-solving skills.
• Experience interpreting regulatory requirements and translating them into practical business advice.
• Confidence in influencing and constructively challenging stakeholders.
• Strong written communication, governance papers, reporting or MI.
• Commercial mindset focused on achieving good customer outcomes. Knowledge of energy sector or SLCs advantageous but not essential.

Responsibilities

• Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate complex regulatory requirements into clear, practical guidance for the business.
• Monitor regulatory developments and assess their impact on our customers and commercial activities.
• Support governance forums, risk assessments and the development of effective controls.
• Review policies and procedures to ensure they remain current, effective and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Build strong relationships with stakeholders and provide constructive challenge to support good decision making.
• Produce clear insight and reporting for senior stakeholders and governance forums.

Skills

Regulatory compliance

Conduct risk

Governance

Risk management

Analytical thinking

Stakeholder influence

Written communication

Job description

Centrica is seeking a Commercial Conduct Risk & Governance Lead to support good customer outcomes across Centrica Home Energy, home to the British Gas brand. You will provide practical conduct guidance, assess regulatory impacts and challenge strategic decisions across propositions, journeys and communications.

You will collaborate with Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk teams to translate regulations into actionable guidance, monitor developments,