Commercial Conduct Risk & Governance Lead

Centrica; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Centrica is seeking a Commercial Conduct Risk & Governance Lead to support good customer outcomes across Centrica Home Energy, home to the British Gas brand. You will provide practical conduct guidance, assess regulatory impacts and challenge strategic decisions across propositions, journeys and communications.

You will collaborate with Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk teams to translate regulations into actionable guidance, monitor developments,

Qualifications

• Experience in regulatory compliance, conduct risk, governance or risk management.
• Strong analytical and problem-solving skills.
• Experience interpreting regulatory requirements and translating them into practical business advice.
• Confidence in influencing and constructively challenging stakeholders.
• Strong written communication, governance papers, reporting or MI.
• Commercial mindset focused on achieving good customer outcomes. Knowledge of energy sector or SLCs advantageous but not essential.

Responsibilities

• Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate complex regulatory requirements into clear, practical guidance for the business.
• Monitor regulatory developments and assess their impact on our customers and commercial activities.
• Support governance forums, risk assessments and the development of effective controls.
• Review policies and procedures to ensure they remain current, effective and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Build strong relationships with stakeholders and provide constructive challenge to support good decision making.
• Produce clear insight and reporting for senior stakeholders and governance forums.

Skills

Regulatory compliance

Conduct risk

Governance

Risk management

Analytical thinking

Stakeholder influence

Written communication

Job description

Commercial Conduct Risk & Governance Lead

Flexible UK Locations with FlexFirst hybrid working

Overview

As a Commercial Conduct Risk & Governance Lead, you'll work as part of a team and play a key role in supporting the deliver good customer outcomes across Centrica Home Energy which is home to our British Gas brand.

You'll provide practical conduct advice to the business that balances customer, regulatory and commercial considerations, offering constructive challenge across customer propositions, communications, journeys, policies and commercial decisions.

Working with teams across Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk, you'll help us identify and manage conduct and regulatory risks while ensuring customer impacts are considered in the decisions we make.

This role offers you the opportunity to influence key business decisions that impact millions of customers.

You can expect to visit our offices for regular collaboration and meetings as required by the business.

About the role

You'll:

• Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions.

• Identify and help manage conduct, customer and regulatory risks.

• Translate complex regulatory requirements into clear, practical guidance for the business.

• Monitor regulatory developments and assess their impact on our customers and commercial activities.

• Support governance forums, risk assessments and the development of effective controls.

• Review policies and procedures to ensure they remain current, effective and fit for purpose.

• Use customer and conduct data to identify trends and emerging risks.

• Build strong relationships with stakeholders and provide constructive challenge to support good decision making.

• Produce clear insight and reporting for senior stakeholders and governance forums.

What we're looking for

You'll have experience working in a regulated environment and be comfortable interpreting regulation, assessing risk and advising stakeholders on what it means in practice.

You could currently be working in energy, banking, financial services, insurance, another utility or a similarly regulated consumer business. What's important is your ability to apply conduct and regulatory requirements to commercial decisions and customer outcomes.

You'll bring:

• Experience in regulatory compliance, conduct risk, governance or risk management.

• Strong analytical and problem-solving skills.

• Experience interpreting regulatory requirements and translating them into practical business advice.

• Confidence influencing and constructively challenging stakeholders.

• Strong written communication skills, including producing governance papers, reporting or management information.

• A commercial mindset with a strong focus on achieving good customer outcomes.
• Knowledge of the energy sector or gas and electricity supply Standard Licence Conditions (SLCs) would be advantageous but isn't essential.