Commercial Conduct Risk & Governance Lead

Centrica; Stockport; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Centrica plc, trading as British Gas, seeks a Commercial Conduct Risk & Governance Lead to drive prudent conduct across our energy brands. You will balance customer outcomes with regulatory demands and commercial goals, providing practical guidance and challenge to cross‑functional teams.

You will influence governance forums, translate complex rules into actionable policies, and monitor evolving regulations to protect customers, while collaborating with Commercial, Product, Marketing, Legal and

Qualifications

• Experience in regulated environments and interpreting regulations into practical guidance.
• Ability to identify and challenge conduct, customer and regulatory risks.
• Strong analytical and problem-solving capabilities with clear governance reporting.

Responsibilities

• Provide practical conduct advice on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate complex regulatory requirements into clear, practical guidance for the business.
• Monitor regulatory developments and assess their impact on customers and activities.
• Support governance forums, risk assessments and development of controls.
• Review policies to ensure they remain current and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Build relationships with stakeholders and offer constructive challenge for good decisions.
• Produce clear insight and reporting for senior stakeholders and governance forums.

Skills

Regulatory compliance

Conduct risk

Governance

Risk management

Analytical skills

Stakeholder influence

Regulation interpretation

Governance reporting

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Commercial Conduct Risk & Governance Lead

Flexible UK Locations with FlexFirst hybrid working

Overview

As a Commercial Conduct Risk & Governance Lead, you'll work as part of a team and play a key role in supporting the deliver good customer outcomes across Centrica Home Energy which is home to our British Gas brand.

You’ll provide practical conduct advice to the business that balances customer, regulatory and commercial considerations, offering constructive challenge across customer propositions, communications, journeys, policies and commercial decisions.

Working with teams across Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk, you'll help us identify and manage conduct and regulatory risks while ensuring customer impacts are considered in the decisions we make.

This role offers you the opportunity to influence key business decisions that impact millions of customers.

You can expect to visit our offices for regular collaboration and meetings as required by the business.

About the role

You’ll:

• Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate complex regulatory requirements into clear, practical guidance for the business.
• Monitor regulatory developments and assess their impact on our customers and commercial activities.
• Support governance forums, risk assessments and the development of effective controls.
• Review policies and procedures to ensure they remain current, effective and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Build strong relationships with stakeholders and provide constructive challenge to support good decision making.
• Produce clear insight and reporting for senior stakeholders and governance forums.

What we're looking for

You will have experience working in a regulated environment and be comfortable interpreting regulation, assessing risk and advising stakeholders on what it means in practice.

You could currently be working in energy, banking, financial services, insurance, another utility or a similarly regulated consumer business. What's important is your ability to apply conduct and regulatory requirements to commercial decisions and customer outcomes.

• Experience in regulatory compliance, conduct risk, governance or risk management.
• Strong analytical and problem-solving skills.
• Experience interpreting regulatory requirements and translating them into practical business advice.
• Confidence influencing and constructively challenging stakeholders.
• Strong written communication skills, including producing governance papers, reporting or management information.
• A commercial mindset with a strong focus on achieving good customer outcomes.
• Knowledge of the energy sector or gas and electricity supply Standard Licence Conditions (SLCs) would be advantageous but isn't essential.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.