Commercial Conduct Risk & Governance Lead

British Gas; Windsor; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

British Gas is seeking a Commercial Conduct Risk & Governance Lead to support good customer outcomes across Centrica Home Energy. The role focuses on providing practical conduct guidance, identifying and managing regulatory risks, and translating complex rules into actionable business advice.

You will collaborate with Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk teams to ensure compliant decisions and robust controls. Hybrid UK locations offered.

Qualifications

• Experience in regulated environments and interpreting regulation.
• Ability to translate regulatory requirements into practical business guidance.
• Strong written communication and governance reporting skills.

Responsibilities

• Provide practical advice on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate regulatory requirements into practical guidance for the business.
• Monitor regulatory developments and assess impact on customers and activities.
• Support governance forums, risk assessments and development of effective controls.
• Review policies to ensure they are current and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Produce clear insight and reporting for senior stakeholders and governance forums.

Skills

Regulatory compliance

Conduct risk

Governance

Risk management

Analytical skills

Problem-solving

Regulatory interpretation

Stakeholder management

Written communication

Commercial mindset

Energy sector knowledge

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Commercial Conduct Risk & Governance Lead

Flexible UK Locations with FlexFirst hybrid working

Overview

As a Commercial Conduct Risk & Governance Lead, you'll work as part of a team and play a key role in supporting the deliver good customer outcomes across Centrica Home Energy which is home to our British Gas brand.

You’ll provide practical conduct advice to the business that balances customer, regulatory and commercial considerations, offering constructive challenge across customer propositions, communications, journeys, policies and commercial decisions.

Working with teams across Commercial, Product, Marketing, Customer Operations, Regulatory, Legal and Risk, you'll help us identify and manage conduct and regulatory risks while ensuring customer impacts are considered in the decisions we make.

This role offers you the opportunity to influence key business decisions that impact millions of customers.

You can expect to visit our offices for regular collaboration and meetings as required by the business.

About The Role

• Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions.
• Identify and help manage conduct, customer and regulatory risks.
• Translate complex regulatory requirements into clear, practical guidance for the business.
• Monitor regulatory developments and assess their impact on our customers and commercial activities.
• Support governance forums, risk assessments and the development of effective controls.
• Review policies and procedures to ensure they remain current, effective and fit for purpose.
• Use customer and conduct data to identify trends and emerging risks.
• Build strong relationships with stakeholders and provide constructive challenge to support good decision making.
• Produce clear insight and reporting for senior stakeholders and governance forums.

What We're Looking For

You’ll have experience working in a regulated environment and be comfortable interpreting regulation, assessing risk and advising stakeholders on what it means in practice. You could currently be working in energy, banking, financial services, insurance, another utility or a similarly regulated consumer business. What's important is your ability to apply conduct and regulatory requirements to commercial decisions and customer outcomes.

You’ll bring

• Experience in regulatory compliance, conduct risk, governance or risk management.
• Strong analytical and problem-solving skills.
• Experience interpreting regulatory requirements and translating them into practical business advice.
• Confidence influencing and constructively challenging stakeholders.Strong written communication skills, including producing governance papers, reporting or management information.
• A commercial mindset with a strong focus on achieving good customer outcomes.
• Knowledge of the energy sector or gas and electricity supply Standard Licence Conditions (SLCs) would be advantageous but isn't essential.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.