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Commercial Claims Handler

McCarron Coates Ltd

Leeds

On-site

GBP 25,000 - 32,000

Full time

2 days ago

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Job summary

A leading insurance company is looking for a Claims Handler in Leeds. This full-time on-site role promises an exciting opportunity within their claims team. Successful candidates will manage and process insurance claims, ensuring high standards of service and exceptional customer support. Candidates should possess strong investigation skills, attention to detail, and a commitment to customer service excellence. Experience with insurance claims is essential.

Benefits

Company pension

Free on-site parking

Qualifications

Experience in insurance claims handling is essential.
Knowledge of current case law and insurance policy wording.
Strong commercial awareness and problem-solving skills.

Responsibilities

Manage, process and resolve insurance claims effectively.
Conduct investigations and attend site visits as needed.
Produce claims reports and maintain accurate client communication.

Skills

Attention to detail

Strong investigation skills

Customer service

Organisational skills

Communication skills

Education

Cert CII or Cert CILA (working towards)

Tools

Acturis system knowledge

MS Excel

MS Word

Outlook

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This is an exciting opportunity for an enthusiastic individual to join our claims team,

You will ensure an accurate, efficient, professional, and a market leading claims service is provided to our Clients and Insurers in accordance with their needs and requirements.Whilst providing support to the Claims Director / Directors where required.

This is a full-time on-site role for a Claims Handler, based in Leeds. The Claims Handler will be responsible for managing and processing insurance claims, handling client communications, and ensuring timely resolution of claims. Daily tasks include evaluating insurance claims, liaising with clients, updating records, and working collaboratively with the team to ensure a high standard of service. The role demands an organised, detail-oriented professional committed to providing exceptional customer support.

Daily Responsibilities

You will manage primarily EL/PL (Liability), Property, EPL along with Motor claims where required ensuring service standards are met and/or exceeded,
You will conduct desktop investigations into policy and legal liability to ensure the correct outcome for clients.
You will attend site visits where required to conduct onsite investigations to assist with presentation to insurers.
You will keep an efficient diary system for all claims, ensuring claims are chased as required,
You will develop and maintain a full understanding of Acturis,
You will provide the broking department and clients with claims information and reports as required,
You will ensure complex claims are handled as per the company procedures,
You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
You will produce claims MI/claims reports when required,
You will meet with clients and present claims information when required,
You will undertake any other duties as requested by management on an ad-hoc basis,
You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.
You will have robust property, and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures,
Thorough knowledge of current case law, common law/statutes, and regulations.
Strong investigation skills and attention to detail.
Good understanding of insurance law and policy wording interpretation.
Knowledge of contract, statute, and civil liability.
You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies,
Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook,
You will be cert CII, Cert CILA, or working towards this or similar,
You will be highly organised and have great time management,
You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail,
You will have excellent communication skills both verbally and written
Company pension
Free parkingOn-site parking

Job Type: Full-time

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales
Industries
Insurance

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