Commercial Claims Handler

Brown & Brown Insurance; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Salary benefits

Pension plan

Career progression

Job summary

Brown & Brown Insurance in Ipswich and Martlesham seeks an experienced Commercial Claims Handler. You will manage a caseload from notification to settlement, ensuring coverage checks and timely updates to leadership.

Predominantly based in Martlesham, with time in Ipswich offices, the role offers a path for career progression within a specialist broker. The ideal candidate has at least 5 years in claims, experience across motor, property, transit and liability, and strong IT skills to maintain

Qualifications

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross-claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures.

Responsibilities

• Handle claims allocated, including creation of records and claim files.
• Chase clients and insurers for outstanding documents and information.
• Negotiate settlement with insurers and issue settlements when applicable.
• Maintain accurate computer records and reporting for Directors/Accounts.

Skills

Claims handling

Insurance knowledge

Customer service

Negotiation

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Commercial Claims Handler
Location: Ipswich & Martlesham
Salary: Negotiable + Benefits

Overview:

We are currently looking for an experienced commercial insurance claims handler to join the lively and welcoming teams in Ipswich and Martlesham (nr.Ipswich). You will work in both offices, albeit predominantly based in Martlesham.

Our offices consists of a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection.

In this role you will proactively manage a caseload of claims from notification through to settlement. The role includes but is not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims.

This is a good long term opportunity that will suit a person looking to further their career in insurance at an international broker.

The day to day:

• Handle claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings where appropriate.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

What’s on offer:

• Competitive/Negotiable salary package & additional benefits
• Joint pension contribution scheme
• Career progression

Your Experience:

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures/processes.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.