Commercial Claims Handler

Employment Specialists Ltd; Ipswich; On-site; GBP 26,000 - 35,000; Full time

Job summary

Employment Specialists Ltd in Ipswich is seeking a Commercial Claims Handler to join a friendly, growing team. This role focuses on delivering proactive support to commercial clients and their claims across diverse insurance types.

You will handle claims instructions, negotiate settlements, and liaise with clients, insurers and colleagues. Renewal meetings with Account Executives may be attended as part of the role.

Qualifications

• Experience in claims handling.
• Excellent communication and negotiation skills.
• Strong work ethic with a customer focus.
• Professional and confident image.

Responsibilities

• Receiving and actioning claims instructions in a timely manner.
• Negotiating settlements with insurers while maintaining client relationships.
• Liaising with clients, colleagues and insurers on claims procedures and queries.
• Ensuring claims are processed within standard practices and procedures.
• Creating and maintaining electronic claims files.
• Obtaining claims agreement per contracts or timescales to ensure secure handling of client monies.
• Communicating with carriers, third parties and service providers.

Skills

Claims Handling

Communication

Negotiation

Customer Focus

Job description

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team.

This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims.

It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt.

You will be at the heart of the Broker's Claims service, delivering confident, proactive support to Commercial clients and their claims. They handle all types of Commercial Insurance, and their client base spans Property, EL, PL, PI, Cyber, D&O.

You will also be able to attend renewal meetings with your Account Executives, and the occasional quarterly Claims meetings.

You’ll work closely with the rest of the Commercial team including Handlers and Execs, who will value your help and support - as will your clients.

Your main responsibilities as a Commercial Claims Handler will include:

• Receiving and actioning Claims instructions in a timely manner
• Negotiating to reach the best settlement possible for our clients whilst maintaining a good relationship with Insurers
• Liaise and advise clients, colleagues and insurers on claims procedures, queries and technical liability queries
• Ensuring claims are processed within agreed standard practices and procedures
• Creating and maintaining Claims files electronically
• Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies
• Communicating with carriers, third parties and service providers

To be successful as a Commercial Claims Handler in this role you will have:

• Claims Handling experience
• Excellent communication and negotiation skills
• Strong work ethic and customer focus with a drive to achieve best possible settlements
• Ability to convey a professional and confident image