Commercial Account Handler

Brown & Brown UK; Ipswich; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension

Death in Service benefits

Flexible benefits

Annual share save scheme with 15% discount

Job summary

Brown & Brown UK is seeking an experienced commercial insurance Account Handler in Ipswich. The role involves managing a book of business, providing insurance advice, and ensuring excellent customer service. Candidates should have general insurance experience, negotiation skills, and the ability to build effective relationships. The position offers a negotiable salary, 25 days holiday, pension, and full support for professional development including funded qualifications.

Qualifications

• General insurance experience either broking or underwriting.
• Ability to handle new business inquiries, renewals, and mid-term adjustments.
• Good at customer service and negotiation.
• Effective planning and organisational skills.

Responsibilities

• Provide administrative support and servicing clients efficiently.
• Deliver excellent service ensuring Treating Customers Fairly (TCF).
• Advise clients on insurance cover and maintain competitive premiums.
• Communicate clearly with clients about cover and terms.
• Liaise with claims department regarding cover operative matters.

Skills

General insurance experience

Customer service skills

Negotiation skills

Organisational skills

Communication skills

Job description

We are currently looking for an experienced commercial insurance Account Handler to join the welcoming and professional team in Ipswich.

The role of the Handler is an important sales and advisory position which involves offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within the business division. As Handler you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company’s client base and assist with achievement of the company’s new business targets.

As an Account Handler you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives.

The day to day:

• Providing administrative support and servicing clients for designated Account Executives or Small Business Unit (SBU) as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals.
• To provide excellent service to client’s making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers.
• To provide customers/clients with appropriate insurance cover and advice whilst maintaining competitive premiums.
• Advising insurers in respect of all new business, amendments and renewal transactions.
• Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions.
• Liaising with clients/premium credit providers on failed instalment cases
• Ensuring that any formal complaints or potential formal complaints are referred immediately to the Compliance Officer or a Director.
• Assist the claims department in respect of cover operative and other technical matters.
• Liaise with the claims department as required to verify loss experience at each renewal.

What’s on offer:

• A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
• Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
• Full support for your professional development (including fully funded qualifications)

Your Experience:

• General insurance experience either broking or underwriting
• Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies
• Good customer service and negotiation skills
• Effective planning, administration and organisational skills
• Ability to work calmly under pressure
• Excellent oral and written communication skills with the ability to professionally represent the Company
• Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues.