Commercial Centre Manager – Occupancy, Revenue & Engagement

Pertemps Glasgow Perms; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Job summary

Pertemps Glasgow Perms is seeking an experienced Office Manager to lead the day-to-day operations of a busy professional workspace in Glasgow and Edinburgh. The role emphasizes occupancy, revenue and customer engagement with a hands-on, relationship-driven approach.

You will report to the Managing Director and work closely with senior management to achieve performance targets while maintaining high standards of customer experience and presentation.

Qualifications

• Commercially aware with targets.
• Experience in customer-facing, hospitality, property, leisure, workspace or similar environment.
• Confident communicating with customers, suppliers and senior stakeholders.
• Highly organised with ability to manage competing priorities.
• Proactive and comfortable working independently.
• Solutions-focused with strong problem-solving skills.
• Professional, personable and customer-focused.
• Detail-oriented with high standards.
• Energetic and confident in creating a welcoming environment.

Responsibilities

• Taking ownership of occupancy, revenue and commercial performance.
• Managing enquiries, viewings and new customer opportunities.
• Building strong relationships with existing customers to support retention and growth.
• Identifying opportunities to increase revenue through additional services, workspace and events.
• Organising and coordinating events and activities to encourage customer engagement.
• Developing relationships with local businesses and external partners.
• Overseeing the day-to-day operation and presentation of the centre.
• Managing suppliers, contractors and facilities-related issues.
• Responding to customer queries and resolving issues promptly.
• Maintaining high standards of health, safety, cleanliness and presentation.
• Monitoring budgets, costs and key performance indicators.
• Providing regular performance updates to senior management.
• Identifying operational or commercial risks and taking appropriate action.

Job description

Pertemps Glasgow Perms is seeking an experienced Office Manager to lead the day-to-day operations of a busy professional workspace in Glasgow and Edinburgh. The role emphasizes occupancy, revenue and customer engagement with a hands-on, relationship-driven approach.

You will report to the Managing Director and work closely with senior management to achieve performance targets while maintaining high standards of customer experience and presentation.