Office Manager

Pertemps Glasgow Perms; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Job summary

Pertemps Glasgow Perms is seeking an experienced Office Manager to lead the day-to-day operations of a busy professional workspace in Glasgow and Edinburgh. The role emphasizes occupancy, revenue and customer engagement with a hands-on, relationship-driven approach.

You will report to the Managing Director and work closely with senior management to achieve performance targets while maintaining high standards of customer experience and presentation.

Qualifications

• Commercially aware with targets.
• Experience in customer-facing, hospitality, property, leisure, workspace or similar environment.
• Confident communicating with customers, suppliers and senior stakeholders.
• Highly organised with ability to manage competing priorities.
• Proactive and comfortable working independently.
• Solutions-focused with strong problem-solving skills.
• Professional, personable and customer-focused.
• Detail-oriented with high standards.
• Energetic and confident in creating a welcoming environment.

Responsibilities

• Taking ownership of occupancy, revenue and commercial performance.
• Managing enquiries, viewings and new customer opportunities.
• Building strong relationships with existing customers to support retention and growth.
• Identifying opportunities to increase revenue through additional services, workspace and events.
• Organising and coordinating events and activities to encourage customer engagement.
• Developing relationships with local businesses and external partners.
• Overseeing the day-to-day operation and presentation of the centre.
• Managing suppliers, contractors and facilities-related issues.
• Responding to customer queries and resolving issues promptly.
• Maintaining high standards of health, safety, cleanliness and presentation.
• Monitoring budgets, costs and key performance indicators.
• Providing regular performance updates to senior management.
• Identifying operational or commercial risks and taking appropriate action.

Job description

Office Manager

Location: Glasgow & Edinburgh

Salary: Up to £31,000 + performance bonus

Hours: Full-time, Monday to Friday

Reporting to: Managing Director

We are currently recruiting for an experienced and commercially minded Office Manager to take responsibility for the day-to-day management, customer experience and commercial performance of a busy professional workspace.

This is a hands‑on position suited to someone who enjoys being at the heart of a site, building strong relationships, creating an engaging environment and identifying opportunities to improve both customer satisfaction and revenue.

As Office Manager, you will have responsibility for the overall performance and smooth running of the centre, working closely with senior management to deliver occupancy, revenue and customer engagement targets.

Your responsibilities will include:

• Taking ownership of occupancy, revenue and commercial performance
• Managing enquiries, viewings and new customer opportunities
• Building strong relationships with existing customers to support retention and growth
• Identifying opportunities to increase revenue through additional services, workspace and events
• Organising and coordinating events and activities to encourage customer engagement
• Developing relationships with local businesses and external partners
• Overseeing the day-to-day operation and presentation of the centre
• Managing suppliers, contractors and facilities-related issues
• Responding to customer queries and resolving issues promptly
• Maintaining high standards of health, safety, cleanliness and presentation
• Monitoring budgets, costs and key performance indicators
• Providing regular performance updates to senior management
• Identifying operational or commercial risks and taking appropriate action

We are looking for someone who is:

• Commercially aware and comfortable working towards targets
• Experienced in a customer‑facing, hospitality, property, leisure, workspace or similar environment
• Confident communicating with customers, suppliers, partners and senior stakeholders
• Highly organised with the ability to manage competing priorities
• Proactive and comfortable working independently
• Solutions‑focused with strong problem‑solving skills
• Professional, personable and customer‑focused
• Detail‑oriented with high standards
• Energetic and confident in creating a welcoming and engaging environment

Travel between Edinburgh and Glasgow will be required, all transport to Edinburgh will be funded and hours differ when travelling through to Edinburgh.