Commercial Appliance Technician

Miele; Falkirk; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Discounts on Miele products

Gym membership discount

Lunch allowance

Health cash plan

Eye tests

Financial advice

Job summary

Miele Professional is seeking a Field Service Technician to service and repair a range of commercial appliances across Falkirk and surrounding areas. You will diagnose faults, service, maintain and repair professional laundry and washer disinfector equipment in diverse customer environments, upholding Miele's premium service standards.

The role may require travel outside the local area, occasional overnight stays and some out-of-hours work, with comprehensive training and support from a global

Qualifications

• Proven diagnostic and fault-finding skills on electrical and gas appliances.
• Experience delivering high standards of customer support in a field service role.
• Strong knowledge of UK power supplies and appliance systems.

Responsibilities

• Diagnose faults, service and repair pro laundries and washer disinfector appliances to a high standard.
• Install and decommission professional appliances following health, safety and gas-safe regs.
• Maintain clear communication with planners and customers to ensure efficient service delivery.
• Maintain van stock and spare parts accuracy to support first-time fixes.
• Promote Miele care products and service contracts during customer interactions.
• Engage in ongoing technical training to stay current with Miele products.

Skills

Diagnostics

Field service experience

Power supply knowledge

Electrical and gas appliance know-how

Customer service

Communication

Tools

Electrical test equipment

Gas safety equipment

Job description

About the Role

As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different. Working across the Falkirk area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important. At Miele, we strive to make our workplace and culture as future proof as our world‑renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.

Your Responsibilities

• In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard
• In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments
• Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally
• In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively
• By maintaining accurate van stock, spare parts control and daily administration, support strong first‑time fix rates and operational efficiency
• Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions
• By actively participating in technical training and development, maintain up‑to‑date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators

What We Are Looking For

• Strong diagnostic and fault‑finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment
• Proven experience working within a field service or technical customer service environment while delivering high standards of customer support
• Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively
• Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships
• A proactive approach to learning and development, including maintaining up‑to‑date product knowledge and completing technical training programmes

What We Offer

• A salary of up to £42,024 per annum with on‑target earnings potential of up to £50,478, plus a competitive benefits package
• Extensive discounts on Miele products for yourself, family and friends
• Discounted gym membership and a daily lunch allowance
• Extensive health cash plan and free eye tests
• Additional benefits including financial advice, recognition schemes and more

Additional Information

This is a full-time permanent position covering the Falkirk area. We are looking for candidates who live in or near Falkirk. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.

Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, 'immer besser' zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann. Das Leben und Weitergeben unserer Miele‑Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteile der Miele‑Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus. Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.