Assistant Manager

Miele Australia Pty; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Salary up to £36,000

Bonus up to 2 months

Employee discounts

Health & wellbeing

Training & development

Recognition programmes

Job summary

Miele Experience Centre in London is seeking an Assistant Store Manager to deliver a premium customer experience and support day-to-day operations while partnering with the Store Manager to drive sales and brand excellence.

You will coach and develop the sales team, manage store standards, rota planning, stock control and compliance, and lead in the Store Manager's absence to ensure targets are met and customers leave impressed.

Qualifications

• Proven experience in a retail management or supervisory role.
• Track record of delivering sales results and customer service excellence.
• Experience coaching and developing team members.

Responsibilities

• Support delivery of sales, customer experience and operational objectives.
• Develop and performance-manage the sales team through coaching.
• Deliver premium brand experience and build loyalty with customers.
• Maintain store standards, displays and service levels to reflect Miele values.
• Assist with rota planning, stock management and compliance.
• Handle customer enquiries and resolve issues promptly.
• Lead the Experience Centre in absence of the Store Manager.

Skills

Retail management

Customer service

Sales coaching

Communication

Job description

About the Role

As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day‑to‑day operation of a Miele Experience Centre. You will work closely with the Store Manager to drive sales performance, develop team capability and ensure every customer receives a best‑in‑class brand experience. This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing people and creating an environment where customers can experience the quality and innovation of Miele products first‑hand. At Miele, we strive to make our workplace and culture as future proof as our world‑renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “ImmerBesser” – forever better.

Your Responsibilities

• In close collaboration with the Store Manager, support the delivery of sales, customer experience and operational objectives across the Experience Centre
• Through coaching, guidance and leadership, contribute to the development and performance of the sales team while creating a positive and engaging working environment
• In partnership with customers and colleagues, deliver a premium brand experience and build long‑term relationships that encourage loyalty and repeat business
• By monitoring store standards, displays and customer service levels, ensure the Experience Centre consistently reflects the quality and values of the Miele brand
• In support of daily store operations, assist with rota planning, administration, stock management and compliance activities to ensure the smooth running of the Experience Centre
• Through effective communication and problem solving, manage customer enquiries and resolve issues promptly while maintaining high levels of customer satisfaction
• In the absence of the Store Manager, take responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved

What We Are Looking For

• Proven experience in a retail management or supervisory role, with a strong track record of delivering sales results and customer service excellence
• Experience leading, coaching and developing team members to achieve individual and team objectives
• Strong commercial awareness with the ability to drive sales performance, manage priorities and support operational efficiency
• Excellent communication, organisation and relationship‑building skills, with the confidence to engage with customers, colleagues and stakeholders at all levels
• A proactive and adaptable approach, with the ability to perform effectively in a fast‑paced retail environment and embrace new challenges

What We Offer

• Competitive salary of up to £36,000 and performance‑related bonus opportunity of up to 2 months
• Extensive discounts on Miele products for yourself, family and friends
• Access to health and wellbeing benefits, including health cash plans and eye care support
• Ongoing training and development opportunities to support your career progression
• Additional benefits including recognition schemes, financial wellbeing support and employee assistance programmes

Additional Information

This is a full‑time permanent position within our Wigmore – London Experience Centre. We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive. For more than 125 years, Miele has been a family‑owned, family‑run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sided actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge – whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day – and help us to expand our innovation leadership.