Commercial Account Handler

Cavendish Maine; England; Remote; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Remote / home based

Market leading benefits package

31 days holiday (+ bank holidays)

Career development opportunities

Job summary

Cavendish Maine is seeking a remote-based Commercial Account Handler to support Account Executives in managing client portfolios, renewals and new business opportunities. The role offers remote work with occasional office visits, a market-leading benefits package, and clear progression toward CII qualifications.

You will handle diverse commercial clients, ensuring accurate documentation and high-quality service, while building strong client relationships across sizes and industries.

Qualifications

• Must have previous account handling experience in a commercial insurance environment.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• Experience working with Acturis.
• Ability to work under pressure and assimilate large quantities of information quickly.
• Influencing and negotiation skills.
• Eagerness to progress with CII qualifications would be supported.

Responsibilities

• Deliver high quality and efficient service to clients.
• Work closely with Account Executives to provide a comprehensive insurance service to existing and some new customers.
• Handle clients of varying sizes from small to large corporate risks.
• Ensure documentation for placing, amending or renewing insurance programmes is complete and accurate.

Skills

Account handling experience

Communication skills

Decision making

Problem solving

Relationship building

Negotiation

CII progression

Education

CII qualifications encouraged

Tools

Acturis

Job description

A highly regarded independent Commercial Broker are currently looking to add remote / home based Commercial Account Handlers to both their new business and their Renewals teams. They seek driven and motivated professionals with previous commercial insurance experience to support the needs of a diverse and interesting group of clients.

The Account Handler will provide support to the Account Executive with running of the client portfolio including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all external queries and issues and will require the skills and knowledge to meet client expectations.

This is a remote position with occasion visits to the office.

About the Role:

• To deliver high quality and efficient service to clients.
• Working closely with Account Executives to provide a comprehensive insurance service to mainly existing and some potential new customers.
• Customers will range in size and shape, from smaller clients up to large corporate sized risks.
• Ensure all documentation associated with placing, amending, or renewing clients' insurance programmes is completed in a reasonable timescale and is accurate.
• Contribute towards the development of a high company image of professionalism, competence, and customer satisfaction.

Key Skills/Experience Required:

• Must have previous account handling experience gained within a commercial insurance environment and have relevant insurance technical knowledge.
• Good communication, decision making and problem-solving skills.
• Excellent relationship building skills.
• Previous experience working with Acturis.
• The ability to work under pressure and assimilate large quantities of information quickly.
• Influencing and negotiation skills.
• An eagerness to progress with your CII qualifications would be supported, but is not essential.

Salary/Benefits Information:

• Salary to £44,000
• Remote / home based
• Market leading benefits package
• 31 days holiday (+ bank holidays)
• Excellent opportunity for career development and progression

Contact:

Dave Harries

Reference:DH/86860R

If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.

Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.

In the meantime, we would like to thank you for your interest in Cavendish Maine.