Commercial Account Handler

CKB Recruitment Ltd; Coventry; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Flexitime

Work from home up to 40 days/year

On-site parking

Death in service (three times salary)

Pension scheme

Employee Assistance Programme (online/

Job summary

CKB Recruitment Ltd in Coventry is seeking a Commercial Account Handler to manage a varied portfolio of commercial insurance clients, supporting renewals, amendments and mid-term changes. You will work with an Account Director and a skilled broking team to deliver a proactive, client-focused service.

The role offers a salary of £30,000–£38,000 plus bonus, flexitime, up to 40 home-working days per year, and on-site parking.

Qualifications

• At least one year of commercial insurance experience.
• Proactive approach with a focus on client service.
• Willingness to develop insurance knowledge and progress professionally.

Responsibilities

• Handle day-to-day enquiries from commercial clients.
• Support renewals, policy amendments and mid-term adjustments.
• Liaise with insurers to obtain quotations and negotiate terms.
• Prepare and check policy documentation and maintain client records.
• Work with Account Director and team to deliver consistent service.
• Build strong client, insurer and colleague relationships.

Skills

Commercial insurance experience

Strong communication

Relationship-building

Organisation and prioritisation

Education

Cert CII (desirable)

Tools

Acturis

Job description

Commercial Account Handler

Coventry £30,000 £38,000 + Bonus
Flexitime Up to 40 working-from-home days per year On-site parking

Are you looking for a commercial insurance role where you can develop your knowledge, build lasting client relationships and work alongside people who will support your progression?

Or perhaps you have a background in personal lines and are ready to take your career into commercial insurance?

We are working with a successful broking group looking to welcome a Commercial Account Handler to its Coventry team.

With a strong reputation for client service and ambitious plans for the future, this is an opportunity to join a business where teamwork, professional development and looking after clients are central to the way it operates.

The Opportunity

You will help manage a varied portfolio of existing commercial insurance clients, working closely with an Account Director and an experienced broking team.

Your focus will be on understanding clients businesses, responding to their insurance needs and providing a reliable, personal service throughout the policy lifecycle.

You will join a supportive office led by knowledgeable insurance professionals, giving you the opportunity to build your technical expertise and take the next step in your career.

What You ll Be Doing

• Handling day-to-day enquiries from existing commercial clients.

• Supporting renewals, policy amendments and mid-term adjustments.

• Understanding clients requirements and helping ensure their cover remains appropriate.

• Liaising with insurers to obtain quotations and negotiate terms.

• Preparing and checking policy documentation and maintaining accurate client records.

• Working closely with the Account Director and wider team to deliver a consistent service.

• Building strong relationships with clients, insurers and colleagues.

• Identifying changes in clients needs and opportunities to provide additional support.

What We re Looking For

You will need to have at least one year s commercial insurance experience, along with a proactive approach and a commitment to putting clients first.

Candidates from personal lines who are keen to move into commercial insurance may also be considered.

You will bring:

• Strong communication and relationship-building skills.

• Good organisation and attention to detail.

• The ability to manage competing priorities and work collaboratively.

• A willingness to develop your insurance knowledge and progress professionally.

• Ideally, Cert CII, or an interest in studying towards the qualification.

• Experience using Acturis would be useful, but is not essential.

Salary, Hours & Benefits

Alongside a salary of £30,000 £38,000, depending on experience, plus bonus, you will receive:

• 25 days annual leave plus bank holidays.

• Flexitime, with working patterns of 8am 4pm, 9am 5pm or 10am 6pm, Monday to Friday.

• The option to work from home up to 40 days per year.

• On-site parking.

• Death in service cover of three times your salary.

• Pension scheme.

• Employee Assistance Programme, including access to an online GP for you and your family.

• Free eye tests and a contribution towards glasses.

• Cycle to Work scheme.

• Regular company social events, with previous celebrations including boat parties and masquerade balls.