Commercial Account Handler

Brown & Brown UK; Chesterfield; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Death in service

Job summary

Brown & Brown UK in Chesterfield is seeking a Commercial Account Handler to support Account Executives with renewals, new business quotations and client servicing across Commercial Motor Fleet, Commercial Combined, and related lines.

The role emphasizes building strong relationships, expanding cover, negotiating with underwriters, and helping the team meet retention and income targets. Cert CII qualification and strong IT skills are valued; Acturis experience is advantageous.

Qualifications

• Experience in an Account Handling role across Commercial Motor Fleet, Commercial Combined, Combined Liability and related lines, including Management Liability and Cyber.
• Excellent communication, interpersonal, stakeholder management and IT skills (MS Office).
• Comfort using broking platforms and strong numeracy for quotations and renewals.
• Ability to interpret policy wordings and draw accurate conclusions.
• Ideally Cert CII qualified and seeking progression within a client-focused organisation.

Responsibilities

• Assist Account Executives with renewals and new business quotations while managing client relationships.
• Collaborate with clients to expand cover and ensure appropriate policy terms.
• Liaise with Account Executives to ensure documentation is accurate and complete.
• Negotiate with Underwriters to secure best terms for clients.
• Support on-time, compliant processing of cases and retention of income targets.
• Support regional management and contribute to colleague development.

Skills

Account handling

Commercial insurance

Underwriter negotiation

Acturis

Education

Cert CII qualification

Tools

Acturis

Job description

The team at the Chesterfield branch of Brown & Brown UK, have been looking after clients for over 30 years and have consistently retained and grown with their clients in that time.

As part of their ongoing commitment to looking after their clients and team we are looking to appoint a Commercial Account Handler to the team to ensure workloads remain balanced and clients receive the high-quality service levels to which they are accustomed.

This role is designed to assist clients with day to day requirements (MTA’s, document queries, SME through to Mid Market renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations.

The day to day:

• Assisting Account Executives with renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to clients.
• Working with clients to expand and develop their coverage to ensure they have the right cover
• Liaising with the Account Executives to ensure all documentation is accurate
• Actively negotiating with Underwriters as required to secure the best terms
• Working in a compliant and timely manner on all cases.
• Ensuring Retention levels and income targets are achieved.
• Working with the regional management team to achieve business objectives and support with the development of colleagues

What’s on offer:

A highly passionate and motivated team that look after each other as well as their clients

A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service), flexible benefits access post probation and access to the annual share save scheme.

Full support for professional qualifications (post probation)

About you:

• You’ll have experience within an Account Handling role covering Commercial Motor Fleet, Commercial Combined, Combined Liability, Motor Trade etc and associated lines especially Management Liability and Cyber.
• Ideally, you’ll be Cert CII Qualified and be looking to progress within a client focused organisation
• A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills – the usual MS packages - coupled with a keen eye for detail.
• Comfortable utilising relevant broking platforms – a good working knowledge of Acturis would be particularly advantageous.
• Able to interpret policy wordings and draw accurate conclusions