Commercial Account Handler

Lawes Consulting Group; Brighton; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working

Full benefits package

Holiday entitlement

Pension scheme

Death in service cover

Share save scheme after probation

Professional qualifications funding

Job summary

Lawes Consulting Group in Brighton is seeking a Commercial Account Handler to support renewals, quotations, and client cover reviews in a hybrid role. You will work with Account Executives and brokers to ensure accurate documentation and favourable terms for clients.

The role emphasizes building relationships, managing a referral pipeline, and contributing to retention targets while supporting regional management.

Qualifications

• 2+ years in an account handling role covering Commercial Motor Fleet and related lines.
• Ideally Cert CII with ambition to progress within a client-focused organisation.
• Previous experience using Acturis is highly beneficial.

Responsibilities

• Assisting clients with renewals and new business quotations, managing relationships with key stakeholders and delivering outstanding service
• Proactively building a pipeline of referrals from existing clients to generate new business
• Working with clients to review and develop their cover, ensuring they have the right level of protection
• Liaising with the broking and support teams to ensure all documentation is accurate
• Negotiating with Underwriters as required to secure the best available terms
• Working in a compliant and timely manner across all cases
• Helping to achieve retention levels and income targets
• Working with the regional management team to support business objectives and the development of colleagues

Skills

Strong communication

Stakeholder management

Organisational and IT skills

Policy wordings interpretation

Driving licence

Education

Cert CII

Tools

Acturis

Job description

Job title: Commercial Account Handler

Salary: £Negotiable + Benefits

Location: Brighton (hybrid working available if desired)

PURPOSE OF ROLE

Our client is looking to appoint a Commercial Account Handler to join their office in West Sussex.

The role is designed to support clients with their day-to-day needs including mid-term adjustments, document queries and SME renewal reviews while also helping our Account Executives with renewal preparation and new business quotations. You'll play a key part in keeping workloads balanced across the team, helping to ensure clients continue to receive the high level of service they're used to.

RESPONSIBILITIES

• Assisting clients with renewals and new business quotations, managing relationships with key stakeholders and delivering outstanding service
• Proactively building a pipeline of referrals from existing clients to generate new business
• Working with clients to review and develop their cover, ensuring they have the right level of protection
• Liaising with the broking and support teams to ensure all documentation is accurate
• Negotiating with Underwriters as required to secure the best available terms
• Working in a compliant and timely manner across all cases
• Helping to achieve retention levels and income targets
• Working with the regional management team to support business objectives and the development of colleagues

BENEFITS

• You'll join a close-knit, highly motivated team that looks after each other as well as its clients
• Hybrid working is available if you'd like it
• A negotiable basic salary is on offer, alongside a full benefits package including holiday, pension and death in service cover
• Flexible benefits and access to the annual share save scheme become available after probation
• Full support, including funding, is provided for professional qualifications after probation

EXPERIENCE

• 2+ years' experience in an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability)
• Ideally Cert CII qualified, with ambition to progress within a client-focused organisation
• Previous experience using Acturis is highly beneficial

SKILLS

• Strong written, verbal and video communication skills
• Strong interpersonal and stakeholder management skills
• Excellent organisational and IT skills, with a keen eye for detail
• Able to interpret policy wordings and draw accurate conclusions
• A full driving licence would be beneficial for future client visits