Commercial Account Handler

Brown & Brown UK; Brighton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday

Pension

Death in Service

Share Save scheme

Flexible benefits access

Professional qualifications support

Job summary

Brown & Brown UK in Brighton is seeking a Commercial Account Handler to join our office and help balance workloads while delivering excellent client service. Hybrid working is available if desired.

You will handle day-to-day client requirements (renewals, quotes, document queries), support Account Executives, and build a pipeline of referrals. 2+ years in account handling for Commercial Motor Fleet and related lines is preferred, with Cert CII and Acturis knowledge beneficial.

Qualifications

• 2+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability).
• Proficiency in policy wordings interpretation and client communications.
• Cert CII qualification is advantageous and progression within a client-focused organisation is desired.
• Strong communication (written and verbal), stakeholder management and IT proficiency.

Responsibilities

• Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering excellent service to them.
• Proactively develop a pipeline of referrals from existing clients to obtain new business.
• Working with clients to expand and develop their coverage to ensure they have the right cover.
• Liaising with the broking and support team to ensure all documentation is accurate.
• Actively negotiating with Underwriters to secure the best terms.
• Working in a compliant and timely manner on all cases.
• Ensuring retention levels and income targets are achieved.

Skills

Communication

Interpersonal skills

Stakeholder management

Organisational skills

IT skills

Education

Cert CII

Tools

Acturis

Job description

Location: Brighton (Hybrid working available if desired)

As part of our ongoing commitment to looking after our clients & team we are looking to appoint a Commercial Account Handler, working out of our office in East Grinstead. The new hire will help ensure that workloads remain balanced and clients receive the service level they are used to.

This role is designed to assist client with day to day requirements (MTA’s, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations.

The day to day:

• Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them
• Proactively develop a pipeline of referrals from existing clients to obtain new business
• Working with clients to expand and develop their coverage to ensure they have the right cover
• Liaising with the broking and support team to ensure all documentation is accurate
• Actively negotiating with Underwriters as required to secure the best terms
• Working in a compliant and timely manner on all cases.
• Ensuring Retention levels and income targets are achieved.
• Working with the regional management team to achieve business objectives and support with the development of colleagues

What’s on offer:

• A highly passionate and motivated team that look after each other as well as their clients
• A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service), flexible benefits access post probation and access to the annual share save scheme.
• Full support (including funding) for professional qualifications (post probation)

About you:

• You’ll have 2+ years’ experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Commercial Combined, Business Interruption, Material Damage and Liability)
• Ideally, you’ll be Cert CII Qualified and be looking to progress within a client focused organisation
• A well-developed skill set that includes high level Communication (written, verbal, video), Interpersonal, Stakeholder Management, Organisational and IT skills coupled with a keen eye for detail.
• Previous experience with Acturis is highly beneficial
• Able to interpret policy wordings and draw accurate conclusions
• A full driving licence would be beneficial for future client visits