College IT Support Technician | Hands-On Tech & AV

Wigan & Leigh College and University Centre; Wigan; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Bank holidays

Family-friendly leave policies

24/7 Employee Assistance Programme

Medicash health plan

Occupational health support

Confidential counselling

Specsavers eye test vouchers

Local Government Pension Scheme

Job summary

Wigan & Leigh College and University Centre is seeking an IT Support Technician to provide hands-on technical support to staff and students, ensuring IT equipment, software, AV and infrastructure run smoothly across college sites. You will troubleshoot and repair equipment, support curriculum delivery, and work with colleagues to resolve issues.

A proactive, communicative approach is essential for effective service.

Qualifications

• Recent relevant technical IT experience.
• Good working knowledge of computer hardware, software and peripherals.
• Good working knowledge of AV equipment.
• Confidence checking, maintaining and troubleshooting equipment.
• The ability to communicate clearly with staff, students and colleagues.
• Good literacy and numeracy skills.
• The ability to prioritise work and use initiative.
• A proactive team approach.
• A flexible approach to working hours and changing college schedules.
• Experience with Mac, CAD or specialist curriculum technology would be helpful.

Responsibilities

• Provide technical support to staff and students across the college.
• Support curriculum activity by making sure IT equipment is available and working.
• Check, maintain and repair equipment, or arrange repair where needed.
• Carry out routine technical maintenance of IT equipment and associated infrastructure.
• Support hardware, software, AV and specialist technology where required.
• Liaise with technical specialists to support network and communication services.
• Help resolve equipment and technical issues in learning and working spaces.
• Work as part of the cross-college technical team.
• Support staff and students with clear, practical technical guidance.
• Work flexibly across college sites and changing priorities.

Skills

IT support

Hardware

Software

AV equipment

Communication

Literacy

Numeracy

Teamwork

Flexibility

Mac/CAD experience

Tools

Mac

CAD

Job description

Wigan & Leigh College and University Centre is seeking an IT Support Technician to provide hands-on technical support to staff and students, ensuring IT equipment, software, AV and infrastructure run smoothly across college sites. You will troubleshoot and repair equipment, support curriculum delivery, and work with colleagues to resolve issues.

A proactive, communicative approach is essential for effective service.