IT Support Technician: Hands-On Tech for Learning

Wigan & Leigh College; Leigh; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Family-friendly leave policies

24/7 Employee Assistance Programme

Medicash healthcare plan

Occupational health support

confidential counselling

Job summary

Wigan & Leigh College is seeking an IT Support Technician to provide hands-on technical support to staff and students. You will help keep IT hardware, software, AV and infrastructure working across college sites, assisting with curriculum delivery and troubleshooting issues as they arise.

The role is full-time and based on-site at the college, reporting to the IT Service Desk Team Leader. A practical, people-focused approach and strong problem-solving skills are essential to succeed.

Qualifications

• Recent relevant technical experience within IT.
• Good working knowledge of computer hardware, software and peripherals.
• Good working knowledge of AV equipment.
• Confidence checking, maintaining and troubleshooting equipment.
• The ability to communicate clearly with staff, students and colleagues.
• Good literacy and numeracy skills.
• The ability to prioritise work and use initiative.
• A proactive team approach.
• A flexible approach to working hours and changing college schedules.
• Experience with Mac, CAD or specialist curriculum technology would be helpful.

Responsibilities

• Provide technical support to staff and students across the college.
• Support curriculum activity by making sure IT equipment is available and working.
• Check, maintain and repair equipment, or arrange repair where needed.
• Carry out routine technical maintenance of IT equipment and associated infrastructure.
• Support hardware, software, AV and specialist technology where required.
• Liaise with technical specialists to support network and communication services.
• Help resolve equipment and technical issues in learning and working spaces.
• Work as part of the cross-college technical team.
• Support staff and students with clear, practical technical guidance.
• Work flexibly across college sites and changing priorities.

Skills

Technical experience

Hardware & software

AV equipment

Troubleshooting

Communication

Literacy & numeracy

Prioritisation

Team player

Flexible hours

Mac/CAD experience

Job description

Wigan & Leigh College is seeking an IT Support Technician to provide hands-on technical support to staff and students. You will help keep IT hardware, software, AV and infrastructure working across college sites, assisting with curriculum delivery and troubleshooting issues as they arise.

The role is full-time and based on-site at the college, reporting to the IT Service Desk Team Leader. A practical, people-focused approach and strong problem-solving skills are essential to succeed.