Collections Team Leader - Lead a High-Performing Team

DCBL (Direct Collection Bailiffs Ltd); Runcorn; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Office-based

Free parking

Apprenticeships

Dress down Fridays

Monthly Munch

Job summary

DCBL (Direct Collection Bailiffs Ltd) in the United Kingdom is seeking a seasoned Collections Team Leader to guide a team of up to 15 agents, balancing performance, compliance and customer outcomes. The role focuses on coaching, monitoring, and delivering effective collections strategies.

The position runs Monday to Friday, 8:00 to 18:00, 36.5 hours per week, office-based with free parking. Start date November 2026 and a clear progression path through development opportunities are offered.

Qualifications

• Experience in a team leadership or supervisory role.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and time management abilities.
• Proven ability to motivate and develop others.
• Ability to work under pressure and manage competing priorities.
• Competent in Microsoft Office and relevant business systems.

Responsibilities

• Lead, coach, and develop advisors; set performance goals and reviews.
• Manage a team of voice colleagues on inbound and outbound.
• Ensure work complies with company policies, regulatory requirements, and data security standards.
• Drive a high performing team and review collections regularly.
• Plan, allocate, and monitor daily workloads to ensure efficient operations.
• Provide training, mentoring, and ongoing performance feedback to team members.

Skills

Leadership

Communication

Time management

Team motivation

Problem solving

Decision making

Working under pressure

Microsoft Office

CRM systems

Reporting tools

Tools

CRM systems

Reporting tool

Job description

DCBL (Direct Collection Bailiffs Ltd) in the United Kingdom is seeking a seasoned Collections Team Leader to guide a team of up to 15 agents, balancing performance, compliance and customer outcomes. The role focuses on coaching, monitoring, and delivering effective collections strategies.

The position runs Monday to Friday, 8:00 to 18:00, 36.5 hours per week, office-based with free parking. Start date November 2026 and a clear progression path through development opportunities are offered.