Collections - Team Leader (Administration)

J B Leitch Ltd; Liverpool; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Medical cash plan

Enhanced annual leave

Parental pay

Job summary

JB Leitch Ltd, a leading property management law firm in Liverpool, seeks a Collections Team Leader (Administration) to oversee the Collections Administration Team and drive process improvements. You will manage workloads, monitor KPIs and SAPs, and provide coaching to ensure outstanding client service.

Join a nationally recognised firm with a focus on development, a collaborative culture, and opportunities to lead operational enhancements across the department.

Qualifications

• Experience leading or supervising an administrative or collections team.
• Strong workload management and organisational skills.
• Excellent attention to detail with accurate documentation and communication.
• Ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the day-to-day operations of the Collections Administration Team.
• Manage workloads and resources to meet service levels and targets.
• Monitor productivity, quality, and compliance standards.
• Provide coaching and performance feedback to team members.
• Identify process inefficiencies and implement improvements.

Skills

Leadership

Stakeholder mgmt

Documentation accuracy

KPIs & SLAs

Debt recovery knowledge

MS Office

Tools

Case management systems

Job description

Home / Collections Team Leader (Administration)

Collections Team Leader (Administration)

Location: Liverpool / Hybrid
Department: Collections
Reports to: Collections Manager

About the Role

We are seeking an experienced and motivated Collections Team Leader - Administration to lead the daily operations of our Collections Administration Team. This is an exciting opportunity for an organised and people-focused leader who thrives in a fast-paced environment and is passionate about delivering exceptional service standards.

In this role, you will oversee workflow management, resource allocation, and team performance to ensure effective debt collection services are delivered within agreed Service Level Agreements (SLAs). You will work closely with colleagues across the business to support debt recovery activities while driving continuous improvement, compliance, and operational excellence.

As a leader within the team, you will provide coaching, guidance, and performance support to help colleagues develop, succeed, and deliver outstanding results.

Key Responsibilities

• Lead the day-to-day operations of the Collections Administration Team.
• Manage workloads and resources to ensure service levels and performance targets are achieved.
• Monitor team productivity, quality, and compliance standards.
• Provide coaching, training, and ongoing performance feedback to team members.
• Identify process inefficiencies and implement improvements to enhance productivity and service delivery.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage and oversee debt recovery case progression, ensuring timely completion of tasks.
• Build effective working relationships with internal stakeholders, including legal and litigation teams.
• Respond to client enquiries, provide updates, and maintain excellent levels of client service.
• Support the delivery of team and departmental KPIs and operational objectives.

About You

We're looking for someone who can combine strong leadership skills with operational expertise and a commitment to continuous improvement.

• Previous experience leading or supervising an administrative or collections team.
• Strong workload management and organisational skills.
• Excellent attention to detail with a focus on accuracy in documentation and communication.
• Ability to manage competing priorities and meet deadlines.
• Strong communication and stakeholder management skills.
• Proficiency in Microsoft Office and relevant case management systems.
• Experience monitoring team performance against KPIs and SLAs.
• Experience within debt recovery, property management, legal services, or a regulated environment.
• Knowledge of debt recovery processes and relevant legal regulations.
• Experience implementing process improvements and driving operational efficiencies.

What's in it for You?

JB Leitch is a nationally recognised Legal 500 firm specialising in property management law, acting for major corporate landlords, asset managers, and managing agents across England and Wales.

Why Join Us?

• Work within the UK's largest team of property management legal specialists.
• Investors in People accredited, with a strong focus on development and career progression.
• A collaborative, people-first culture with exposure to high-volume, high-quality work.
• Opportunity to lead, influence, and improve key operational processes.
• Enhanced parental pay
• Medical cash plan
• Enhanced annual leave
• And much more