Regional Collections Leader: Drive Recoveries & Compliance

CRED; Chester; In loco; GBP 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

CRED in the United Kingdom is seeking a seasoned Collections Leader to oversee regional collection operations, drive team performance, and manage external agencies to meet targets. You will coach and develop a team of collection managers, ensure compliance, and optimize recovery metrics.

The role emphasizes governance, local market knowledge, and proactive problem-solving to address capacity and regional challenges while maintaining regulatory compliance.

Competenze

• Experience managing collections for the specific region or state
• Strong understanding of local customer profiles and risk factors
• Knowledge of local agencies and ability to drive collection performance
• Proficient in the local language
• Familiarity with code of conduct for collections and its importance
• Understanding of metrics like resolution rates, flow rates, bounce rates, ROR for recoveries, NC/Skip ratio

Mansioni

• Oversee collection operations across a defined state/region and ensure adherence to processes and targets
• Lead and develop a team of collection managers through training, coaching, and performance management
• Drive the team to improve resolution and normalization rates for recoveries
• Manage relationships with external collection agencies and ensure compliance with standards
• Regularly evaluate agency performance and address issues to boost efficiency
• Ensure all collection activities follow governance, reporting and policy compliance
• Proactively raise red flags on regional capacity and other local challenges

Conoscenze

Collections management

Team leadership

Training & coaching

Performance management

Stakeholder management

Descrizione del lavoro

CRED in the United Kingdom is seeking a seasoned Collections Leader to oversee regional collection operations, drive team performance, and manage external agencies to meet targets. You will coach and develop a team of collection managers, ensure compliance, and optimize recovery metrics.

The role emphasizes governance, local market knowledge, and proactive problem-solving to address capacity and regional challenges while maintaining regulatory compliance.