Recoveries Team Lead – Debt Collection & Strategy

JLA Limited; Ripponden; Hybrid; GBP 38,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Free onsite gym access

Cycle-to-work scheme

Refer a Friend bonus up to £1,000

Job summary

JLA Limited in the United Kingdom is seeking an experienced Debt Collection Team Lead to manage and coach a debt-collection operation. You will drive recovery, oversee 3rd party collections and solicitor management, and ensure performance against KPIs while complying with debt-recovery laws.

You will collaborate with Finance, Sales, Customer Service and Legal colleagues to resolve disputes, implement process improvements, and report on aged debt, DSO, and team productivity.

Qualifications

• Experience in debt collection or credit control.
• Experience leading or supervising a team.
• Strong people management and leadership skills.
• Excellent negotiation and conflict resolution abilities.
• Strong communication and customer service skills.
• Analytical thinker with experience using collection or CRM systems.
• Proficient in Microsoft Excel and reporting tools.
• Strong organizational and time management skills.

Responsibilities

• Lead, coach, and motivate the debt collection team.
• 3rd Party Debt collections & Solicitor Management.
• Monitor daily collection activity and team performance against KPIs.
• Allocate accounts and prioritize high-risk or overdue debts.
• Handle complex, high-value, or escalated collection cases.
• Develop collection strategies to improve recovery rates.
• Ensure compliance with applicable debt collection laws, regulations, and company procedures.
• Produce regular reports on collections, aged debt, and team performance.
• Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes.
• Identify process improvements to increase efficiency and customer outcomes.
• Conduct performance reviews, training, and quality assurance.
• Managing Field Sales Collection Agents with onsite visits.

Skills

Debt collection

Team leadership

People management

Negotiation

Communication

CRM systems

Excel

Time management

Organisational skills

Analytical skills

Job description

JLA Limited in the United Kingdom is seeking an experienced Debt Collection Team Lead to manage and coach a debt-collection operation. You will drive recovery, oversee 3rd party collections and solicitor management, and ensure performance against KPIs while complying with debt-recovery laws.

You will collaborate with Finance, Sales, Customer Service and Legal colleagues to resolve disputes, implement process improvements, and report on aged debt, DSO, and team productivity.