Collections Team Lead

JR United Kingdom; Leeds; On-site; GBP 47,000; Full time

Job summary

An established industry player is seeking a Collections Team Lead for a 12-month fixed-term contract. This pivotal role involves leading a dynamic team of collections agents, ensuring timely collection of outstanding balances, and driving continuous improvements in processes and customer experience. The ideal candidate will possess strong people management skills, excellent communication abilities, and a results-driven approach. This is a fantastic opportunity to join a progressive business and make a significant impact in a leadership role, enhancing operational performance and team development.

Qualifications

• Proven experience in collections or credit management leadership.
• Strong analytical skills and proficiency in data reporting.

Responsibilities

• Lead and motivate collections team to meet performance targets.
• Monitor debt position and implement process improvements.

Skills

People Management

Analytical Skills

Problem-Solving

Communication Skills

Stakeholder Engagement

Customer Focus

Education

GCSE Maths & English (Grade C or above)

Degree or equivalent qualification

Tools

Microsoft Office

Data Reporting Tools

Job description

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Collections Team Lead, leeds, west yorkshire

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Client:

Elevation Recruitment Group

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Collections Team Manager – 12 Month FTC

Salary: Up to £47,000

Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.

Key Responsibilities:

• Lead and motivate the collections team to meet performance targets and service levels.
• Monitor and report on debt position, collections performance, and key KPIs.
• Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
• Support team development through training, coaching and cross-skilling initiatives.
• Handle escalated queries and ensure prompt resolution within SLA.
• Maintain compliance with all relevant policies, procedures and regulations.
• Collaborate with internal stakeholders to enhance customer journey and operational performance.
• Oversee planning, productivity and day-to-day performance management.

Key Requirements:

• Proven experience in a similar collections or credit management leadership role.
• Strong people management skills, with the ability to inspire and develop teams.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• Proficiency in Microsoft Office and comfortable working with data and reporting tools.
• A customer-focused and results-driven approach.
• GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.

This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.