Recoveries Team Leader - Legal - Leeds

Lowell Group; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a motivated Recoveries Team Leader to lead a dynamic team in a hybrid working environment. This role involves overseeing performance, ensuring compliance, and driving team success through effective coaching and development. You will be instrumental in shaping collection strategies while fostering a culture of collaboration and inclusion. With opportunities for personal growth and a supportive workplace, this position is perfect for those looking to make a meaningful impact in the debt recovery sector.

Benefits

Discretionary annual bonus

Flexible benefits

On-site gym

Life assurance

Recognition awards

28 days holiday plus public holidays

Qualifications

• Experience in a litigation environment is desirable.
• Strong verbal and written communication skills are essential.

Responsibilities

• Manage day-to-day operations and oversee team activities.
• Ensure compliance with industry regulations and internal policies.

Skills

Leadership

Communication Skills

Coaching

Judgment under Pressure

Job description

Recoveries Team Leader - Legal - Leeds

Collections Team Leader - Overdales

Thorpe Park, Leeds. Hybrid Working

Our team is growing, and we are looking for a new Team Leader to join our 3PC department. You will motivate and lead Front Line Negotiators across our call or correspondence channels.

You will be responsible for leading all aspects of your team's performance, ensuring they meet targets, KPIs, and compliance standards. We seek candidates with strong communication and leadership skills, and a desire to support and develop people.

Responsibilities:

1. Day-to-day Management: Provide work direction, oversee activities, conduct workload and file reviews, and ensure efficient operations.
2. Supervision and Evaluation: Assist with account queries and escalated calls, manage a senior caseload, and conduct performance reviews.
3. Process Improvement: Identify and recommend process enhancements, contribute to the Business Improvement Forum, and collaborate with internal audit.
4. Compliance: Ensure adherence to industry regulations, internal policies, risk frameworks, and client requirements.
5. Strategy Development: Work with leadership to shape collection strategies and ensure compliance with company procedures.
6. Training & Development: Coach and upskill team members, fostering a multiskilled team of collections advisors.
7. Performance Achievement: Drive the team to meet targets, KPIs, and financial goals; develop metrics and MI for performance optimization.
8. Client Management: Support client audits and communicate operational feedback to client management.

Requirements:

• Experience in a litigation environment is desirable.
• Strong verbal and written communication skills.
• Leadership, coaching, and motivational skills.
• Ability to make fair and objective judgments under pressure.
• Experience in commercial debt recovery is advantageous.

Our Offer:

Opportunity for personal development, career growth, and making a meaningful impact.

We value diversity and inclusion, welcoming applicants regardless of culture, gender, religion, ethnicity, age, neurodiversity, or disability.

Benefits include:

• Discretionary annual bonus (up to 5% of salary).
• Flexible benefits (additional holiday, dental, etc.).
• Hybrid working in our Leeds office at Thorpe Park.
• Work in our purpose-built office, supporting collaboration.
• Early shifts, 1 in 3 Saturdays, free parking.
• 28 days holiday plus public holidays, with options to purchase more.
• Life assurance, wellbeing programs, on-site gym, recognition awards, and more.

If you're ready to contribute to our mission, apply today and join a team where you can grow and make a difference together.