Collections Analytics Lead

Harnham

United Kingdom

Hybrid

GBP 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Discretionary Bonus

High pension contribution

Private Medical

Pension

Job summary

A leading personal lending company in the UK seeks a Collections Lead to drive strategy on collections and risk. The role involves leading teams, designing strategies, and ensuring compliance while focusing on customer outcomes. Candidates should have over 10 years of collections experience and strong stakeholder management skills. This position offers flexible remote working arrangements, a car allowance, and competitive benefits.

Qualifications

10+ years of collections experience within consumer lending.
Strong stakeholder abilities.
Experience with SQL.

Responsibilities

Lead and inspire internal teams for productivity and service delivery.
Design and execute a strategy for collections and recoveries.
Drive data-led initiatives to enhance performance.
Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates

Skills

Collections experience

Stakeholder management

SQL

Tools

SQL

Job description

Overview

This unsecured personal lender, operating through aggregator sites, seeks a collections lead to drive strategy forward on collections operations and risk strategy with potential progression to a head of role. The company offers flexible remote working arrangements, a car allowance, and a strong bonus & pension.

Base pay range

Direct message the job poster from Harnham

Responsibilities

Champion customer outcomes by evolving approach to vulnerable customers and forbearance
Lead and inspire internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates

Qualifications