Collections Specialist - FinTech, KPI‑Driven & Bonus

Payl8r; Altrincham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus on milestones

23 days holidays + public holidays

Unlimited unpaid leave (business needs

Fortnightly wellbeing sessions

Job summary

Payl8r is hiring a Collections Agent in the Manchester/Altrincham area. The role focuses on communicating with customers in arrears across multiple channels to ensure a friendly and professional journey.

You will work within a fast-paced, regulated lending environment with targets to meet and strong attention to policy and customer outcomes. The role requires collections experience, strong Excel skills, resilience and teamwork, and offers a salary starting from £26,000 to £30,000 plus

Qualifications

• Collections experience ideally within a regulated environment.
• Consumer finance would be an advantage.
• Analytical skills by use of Excel.
• Resilience and being a team player.

Responsibilities

• Proactively recover customer arrears via telephone and written communication.
• Set appropriate, sustainable repayment arrangements and manage time effectively.
• Address failed arrangements promptly and adjust to customers' changing circumstances.
• Liaise with other departments to ensure correct outcomes for collections issues.
• Perform general administration duties as part of daily work.
• Stay updated on financial services regulations and complete mandatory training.
• Identify risks and escalate per company policy.
• Participate in collections projects and initiatives when required.
• Aim for KPI achievement and contribute to team success.
• Support a collaborative team culture and contribute to quality assurance.

Skills

Collections experience

Analytical skills

Time management

Team player

Tools

Excel

Outlook

Job description

Payl8r is hiring a Collections Agent in the Manchester/Altrincham area. The role focuses on communicating with customers in arrears across multiple channels to ensure a friendly and professional journey.

You will work within a fast-paced, regulated lending environment with targets to meet and strong attention to policy and customer outcomes. The role requires collections experience, strong Excel skills, resilience and teamwork, and offers a salary starting from £26,000 to £30,000 plus