Collections Specialist

ACCA Careers; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative global embedded financing platform is seeking a Collections Specialist to enhance their dynamic team. This role is perfect for a proactive and empathetic individual who is passionate about delivering positive outcomes for both the business and its customers. You will resolve complex payment issues, manage high-value arrears, and collaborate with internal teams to strategize recovery actions. Join a forward-thinking company that values resilience and professionalism, and enjoy a competitive bonus scheme, equity options, and a modern office environment in Central London.

Benefits

Competitive Bonus Scheme

Equity Options

Private Medical Insurance

Employee Assistance Program

Enhanced Parental Leave

Modern Central London Office

On-site Gym Access

Subsidised Lunch

Late Work Perks

Well-being Perks

Qualifications

• 2-3 years experience in Collections/Credit Control/Debt Recovery.
• Detail-oriented and confident working with data.

Responsibilities

• Resolve underpayments or non-payments with top-tier service.
• Manage high-value arrears cases and develop tailored payment solutions.

Skills

Collections Management

Customer Communication

Data Management

Problem Solving

Empathy

Job description

My client is a rapidly expanding global embedded financing platform, trusted by some of the world's most prominent e-commerce, technology, and payment service providers. Their API-driven solutions allow partners to offer flexible, white-labelled financing products to their merchant base, empowering businesses with fast, accessible, and affordable funding.

Client Details

To support their continued growth, they are looking for a Collections Specialist to join their dynamic team. This role is ideal for someone who is proactive, empathetic, and passionate about delivering positive outcomes for both the business and its customers.

Description

1. Deliver top-tier service when resolving underpayments or non-payments.
2. Manage high-value arrears cases, often involving unique or complex circumstances.
3. Handle inbound and outbound communications with care and professionalism.
4. Create bespoke written correspondence with high attention to detail.
5. Build constructive relationships with merchants to understand and address their challenges.
6. Develop and implement payment solutions tailored to individual business needs.
7. Collaborate with internal teams to strategize on account-level recovery actions.
8. Support strategy development with leadership on broader collections approaches.
9. Understand insolvency processes and legal escalation within collections.
10. Ensure compliance with relevant regulatory and legislative guidelines.
11. Demonstrate empathy, professionalism, and resilience in all interactions.

Profile

1. Minimum 2-3 years experience working in a Collections/Credit Control/Debt Recovery environment.
2. Highly dependable, organised, and flexible.
3. Detail-oriented and confident working with data.
4. Entrepreneurial spirit and strong work ethic.
5. A team player who thrives in collaborative environments.
6. Experience in the finance industry is a plus.
7. Capable of managing complaint processes with a positive and professional approach.

Job Offer

1. Competitive Bonus Scheme - with the potential to earn up to £10,000 per annum on top of basic salary.
2. Equity Options - be part of our long-term success.
3. Private Medical Insurance - comprehensive coverage through Vitality.
4. Employee Assistance Program - via Health Assured.
5. Enhanced Parental Leave - supporting work/life balance.
6. Modern Central London Office - stylish work space in Holborn.
7. On-site Gym Access - included in the office building.
8. Subsidised Lunch - through Feedr.
9. Late Work Perks - Deliveroo allowance available.
10. Well-being Perks - monthly massage team and regular social events.
11. Team Sports - Football Power League, squash club, and more.