Collections Specialist

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SAPI builds, tailors, funds, and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us!

The Role

We’re looking for a Collections Specialist to join our growing Collections team. If you're organized, proactive, and confident in communicating with customers and external partners, we’d love to hear from you. This role is vital in maintaining smooth daily collections operations and helping us improve as we grow.

Responsibilities

• Managing outbound communications to customers via email, phone, and SMS
• Supporting the preparation and review of accounts referred to our external collections partner (VL)
• Maintaining accurate and up-to-date records on our internal collections board
• Responding to account-related questions from internal teams
• Building strong relationships with external agencies for timely follow-ups
• Assisting in implementing new processes and providing feedback for improvements
• Following up on failed payments or broken payment arrangements
• Analyzing payment trends and flagging early warning signs
• Supporting internal handovers from customer support when payment issues arise
• Updating collections outreach templates to align with our tone of voice
• Ensuring compliance with company policies and relevant regulations

Requirements

• Prior experience in collections, payments, or customer support (preferably 4-5 years)
• Analytical experience is a plus
• Strong written and verbal communication skills
• Comfortable working with data and CRM tools (e.g., Notion, HubSpot, Jira)
• A proactive mindset to identify and solve problems early
• Organized and reliable, capable of juggling multiple accounts and priorities
• Genuine interest in helping customers find the best outcomes
• A high school diploma or equivalent; a bachelor's degree is a plus
• Flexible working hours, with core hours from 11 am to 4 pm
• Hybrid work model: 1 day per week in our London (Shoreditch) office
• Generous parental leave to support family needs
• 6 weeks of remote work annually for travel or recharge
• Access to LinkedIn Learning for professional growth
• Access to Calm for mental well-being support
• 30 days holiday allowance plus bank holidays