Collections Specialist

JR United Kingdom; Uxbridge; Hybrid; GBP 33,000; Full time

Job summary

An established industry player is seeking a skilled Collections Specialist to join their dynamic team in Uxbridge. This hybrid role offers a unique opportunity to manage mortgage servicing and deliver effective workout solutions to customers facing payment difficulties. With a strong emphasis on customer service, you'll be responsible for negotiating payment arrangements and monitoring workout strategies. The company offers a competitive salary, private medical insurance, and a supportive work environment that fosters professional growth. If you're ready to take on a new challenge in a rewarding position, this opportunity is for you.

Benefits

Private Medical Insurance

Salary Sacrifice Pension up to 8%

25 days holiday plus bank holidays

Employee Assistance Program (EAP)

Enhanced maternity and paternity leave

Wellbeing and Volunteering days

Eye care contribution

Life Assurance

Qualifications

• Experience in a Collections role, preferably within Financial Services.
• Strong English verbal and written communication skills.

Responsibilities

• Process mortgage administration activities accurately and promptly.
• Negotiate arrears workout options with customers facing payment difficulties.

Skills

Customer Service Skills

Negotiation Skills

Analytical Skills

Attention to Detail

Communication Skills

Job description

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Are you a skilled Collections Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.

We seek candidates with outstanding customer service skills to manage mortgage servicing throughout the complete cycle, deliver workout solutions to customers facing payment difficulties, and coordinate the litigation process with appointed solicitors.

This is a hybrid role, requiring 3 days per week in the office after a 3-4 month period of office-based training.

Key responsibilities of a Collections Specialist include:

• Processing mortgage administration activities accurately and promptly
• Communicating regularly with customers experiencing payment difficulties
• Negotiating arrears workout options such as payment arrangements, capitalisation, loan workouts, and shortfall sales
• Monitoring workout strategies and taking further actions as per the Special Servicing Manual
• Analyzing problems, thinking creatively, and making effective decisions in a timely manner
• Applying recent experience in a Collections role
• Dealing with customers facing financial difficulties
• Having exposure to operational loans, preferably in a mortgage context
• Providing outstanding customer service
• Relating effectively to customers and communicating relevant information clearly
• Possessing experience within the Financial Services Industry
• Demonstrating strong English verbal and written communication skills
• Paying great attention to detail
• Understanding Consumer Duty and regulatory requirements and their impact on the business

Benefits include:

• Benchmarked salary of £33,000 per annum
• Hybrid working model after initial training
• Private medical insurance
• Salary Sacrifice Pension up to 8%
• 25 days holiday plus bank holidays
• Employee Assistance Program (EAP)
• Enhanced maternity and paternity leave
• Wellbeing and Volunteering days
• Eye care contribution
• Life Assurance

About Pepper Advantage

Established in 2013, Pepper Advantage UK is a successful and dynamic loan-servicing business across the UK, with offices in London and the North of England. We employ over 360 people and manage assets worth approximately US$25 billion, covering sectors like commercial and residential mortgages, including prime, near-prime, non-conforming, and SME loans.