Collections Specialist

Pepper Advantage; London; Hybrid; GBP 33,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Collections Specialist, der herausfordernde Aufgaben im Bereich der Hypothekenverwaltung übernimmt. In dieser spannenden Rolle sind Sie für die Unterstützung von Kunden in Zahlungsschwierigkeiten verantwortlich und bieten kreative Lösungen an. Sie werden Teil eines innovativen Teams, das sich der Bereitstellung hervorragender Dienstleistungen verschrieben hat. Mit einem hybriden Arbeitsmodell, das Flexibilität und berufliche Entwicklung fördert, bietet diese Position die Möglichkeit, in einem wachsenden Unternehmen eine bedeutende Rolle zu spielen. Wenn Sie eine Leidenschaft für Kundenservice und die Finanzbranche haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Private medizinische Versicherung

Pensionsbeitrag bis zu 8%

25 Tage Urlaub plus Feiertage

Mitarbeiterunterstützungsprogramm (EAP)

Erweiterte Elternzeit

Wohlfühl- und Freiwilligentage

Beitrag zur Augenpflege

Lebensversicherung

Qualifications

• Erfahrung in einer Collections-Rolle mit Fokus auf Kundenservice.
• Kenntnisse über regulatorische Anforderungen im Finanzsektor.

Responsibilities

• Verarbeitung von Hypothekenverwaltungsaktivitäten zeitgerecht und genau.
• Regelmäßige Kommunikation mit Kunden in Zahlungsschwierigkeiten.

Skills

Kundenservice

Verhandlungsgeschick

Analytische Fähigkeiten

Kenntnisse im Finanzdienstleistungssektor

Kommunikationsfähigkeiten

Kenntnis der Verbraucherschutzgesetze

Job description

Are you a skilled Collections Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Collections Specialists to join our dynamic and growing team in Uxbridge, London.

We are looking for candidates with outstanding customer service skills to manage the servicing of mortgages throughout the complete cycle, including delivering workout solutions to customers experiencing payment difficulties and managing the litigation process via liaison with appointed solicitors.

This is a hybrid role, with the expectation of 3 days per week office attendance following a 3-4 month period of office-based training.

As a Collections Specialist, your key responsibilities will include:

1. Delivering accurate and timely processing of mortgage administration activities.
2. Maintaining regular communication with customers facing payment difficulties.
3. Discussing and negotiating arrears workout options, such as arrangements, capitalisation, loan workouts, shortfall sales, etc.
4. Monitoring agreed workout strategies to ensure compliance and taking further action as per the Special Servicing Manual where appropriate.
5. Analyzing problems, thinking creatively, and making effective decisions within appropriate timescales.
6. Having recent experience in a Collections role.
7. Dealing with customers experiencing financial difficulties.
8. Having prior exposure to operational loans, preferably in a mortgage context.
9. Offering outstanding customer service.
10. Effectively relating to customers and communicating pertinent information clearly and relevantly.
11. Possessing experience within the Financial Services Industry.
12. Having strong English verbal and written communication skills.
13. Understanding Consumer Duty.
14. Having a good understanding of regulatory requirements and their impact on the business.

Benefits include:

• Benchmarked salary of £33,000 per annum.
• Hybrid working following office-based training.
• Private medical insurance.
• Salary Sacrifice Pension matched up to 8%.
• 25 days holiday per year plus bank holidays.
• Employee Assistance Program (EAP).
• Enhanced maternity and paternity leave.
• Wellbeing and volunteering days.
• Eye care contribution.
• Life Assurance.

About Pepper Advantage

Established in 2013, Pepper Advantage UK is one of the most successful and dynamic loan-servicing businesses across the UK, with offices in London and the North of England. We employ over 360 people and manage assets of approximately US$25 billion, including commercial and residential mortgages, prime, near-prime, non-conforming, and SME loans.