Collections Specialist

SERVPRO of Miami Beach; Kendal; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Collections Specialist, where your role will be pivotal in helping clients recover from financial difficulties. In this dynamic position, you will engage with customers through various communication methods, ensuring timely payments while maintaining professional relationships. Your organizational skills and ability to navigate challenging situations will be key to success. This role offers opportunities for growth and development in a supportive environment, making a real difference every day. If you are self-motivated and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Competitive Salary

Qualifications

• 2+ years of administrative or collections experience required.
• Proficient in AR workflow and Microsoft Office applications.

Responsibilities

• Monitor accounts and identify overdue payments.
• Negotiate payment plans with customers to encourage timely payment.
• Maintain detailed records of all communications related to collections.

Skills

Administrative Experience

Communication Skills

Negotiation Skills

Organizational Skills

Problem-Solving Skills

Self-Motivation

Education

High School Diploma or GED

Associate's or Bachelor's Degree

Tools

QBO Online

Microsoft Office

Xactimate

Job description

Benefits:

• Competitive salary

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

SERVPRO of Homestead is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO of Homestead employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Responsible for recovering outstanding debts from clients or customers, typically working in the finance or credit departments of our franchises. They use various communication methods like phone, email, and letters to encourage timely payments and negotiate payment arrangements.

Responsibilities:

1. Monitoring accounts: Identifying overdue payments and assessing the age and status of delinquent accounts.
2. Contacting debtors: Reaching out to customers via various methods (phone, email, letters) to discuss overdue payments and encourage timely payment.
3. Negotiating payment plans: Working with customers to establish mutually agreeable payment arrangements, including installment plans.
4. Documentation and record-keeping: Maintaining detailed records of all communications, contacts, and actions related to collections efforts.
5. Troubleshooting and resolving issues: Investigating discrepancies, resolving billing disputes, and providing assistance to customers with payment-related concerns.
6. Reporting and analysis: Preparing reports on collection activities, tracking payment progress, and identifying areas for improvement.
7. Compliance: Ensuring all collection activities adhere to legal and ethical guidelines and company policies.

Qualifications:

• 2+ years of administrative or collection-related experience and business experience
• Experience in the commercial cleaning and restoration or insurance/service industry is desired
• Experience with AR
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in AR workflow, QBO Online, and Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED, Associates/bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO of Homestead are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO of Homestead. SERVPRO of Homestead employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.