Collections Specialist

Pepper Advantage; Skipton; Hybrid; GBP 33,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Collections Specialist, der herausragenden Kundenservice bietet und kreative Lösungen für Kunden mit Zahlungsschwierigkeiten entwickelt. In dieser hybriden Rolle sind Sie verantwortlich für die Bearbeitung von Hypothekenadministrationsaktivitäten und die Kommunikation mit Kunden. Das Unternehmen bietet ein unterstützendes Umfeld mit umfangreichen Vorteilen, einschließlich privater Krankenversicherung und einem großzügigen Urlaubspaket. Wenn Sie eine Leidenschaft für den Finanzdienstleistungssektor haben und Ihre Fähigkeiten in einem wachsenden Team einsetzen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Kostenlose Parkplätze vor Ort

Private Krankenversicherung

Pensionsbeiträge bis zu 8%

25 Tage Urlaub pro Jahr

EAP

Erweiterte Elternzeit

Wellbeing- und Freiwilligentage

Beitrag zur Augenpflege

Lebensversicherung

Qualifications

• Erfahrung im Kundenservice, insbesondere im Finanzdienstleistungssektor.
• Fähigkeit zur kreativen Problemlösung und effektiven Entscheidungsfindung.

Responsibilities

• Bearbeitung von Hypothekenadministrationsaktivitäten.
• Kommunikation mit Kunden, die Zahlungsschwierigkeiten haben.
• Überwachung der Einhaltung vereinbarter Strategien.

Skills

Kundenservice

Verhandlungskompetenz

Analytische Fähigkeiten

Aufmerksamkeit für Details

Englischkenntnisse

Kenntnis der regulatorischen Anforderungen

Job description

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Are you a skilled Collections Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire.

We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.

This is a hybrid role, with the expectation of three days per week office attendance following a period of office-based training.

As a Collections Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Regular communication with customers who are experiencing payment difficulties
• Discussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.
• Monitoring agreed workout strategies to ensure compliance, and taking further action in accordance with the Special Servicing Manual where appropriate
• Analyzing problems, thinking creatively, and making effective decisions in a timely manner
• Having prior exposure to operational loans, preferably in a mortgage context
• Offering outstanding customer service
• Effectively relating to customers and communicating pertinent information clearly
• Experience within the Financial Services Industry
• Strong English verbal and written communication skills
• Great attention to detail and accuracy in work
• A good understanding of regulatory requirements and their impact on the business

Benefits include:

• Benchmark salary of £33,000 per annum
• Free on-site parking
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• 25 days holiday per year + bank holidays
• EAP
• Enhanced maternity and paternity leave
• Wellbeing and Volunteering days
• Eye care contribution
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and manages approximately US$25 billion in assets. Our key sectors include commercial and residential mortgages, including prime, near-prime, and non-conforming, as well as SME loans.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance, Administrative, and Customer Service

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