Collections Specialist

ServiceMaster Clean of Fraser Valley; Kendal; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Collections Specialist, where you can make a difference every day! This role involves recovering outstanding debts, negotiating payment plans, and maintaining communication with clients. If you thrive in challenging situations and have excellent communication skills, this position offers a competitive salary and opportunities for growth. Be part of a team that values dependability and self-motivation, and help restore peace of mind to our clients. Your contributions will be vital in ensuring financial success and customer satisfaction.

Benefits

Competitive salary

Opportunities for growth and learning

Qualifications

• 2+ years of administrative or collection-related experience.
• Proficiency in AR workflow and ability to learn new software.

Responsibilities

• Monitor accounts and identify overdue payments.
• Negotiate payment plans and maintain detailed records.

Skills

Outstanding written and verbal communication skills

Organizational skills

Ability to work in stressful situations

Self-motivated and goal-oriented

Negotiation skills

Education

Minimum HSD/GED

Associate's or bachelor's degree

Tools

Microsoft Office (Outlook, Word, Excel)

QBO Online

Xactimate

Job description

Benefits:

• Competitive salary

Do you love helping people through difficult situations?

Join our Franchise as a Collections Specialist and make a difference every day. Our goal is to help restore fire and water damage to "Like it never even happened"!

SERVPRO of Homestead seeks someone comfortable working in challenging situations, enjoys meeting new people, has excellent communication skills, can supervise others, and is a skilled multi-tasker. If you are self-motivated, dependable, and eager to exceed expectations, you might be our perfect hero!

As a valued employee, you will receive a competitive pay rate and opportunities for growth and learning.

Job Description:

Recover outstanding debts from clients or customers, primarily working in the finance or credit departments. Use communication methods like phone, email, and letters to encourage payments and negotiate arrangements.

Responsibilities:

• Monitoring accounts: Identify overdue payments and assess the status of delinquent accounts.
• Contacting debtors: Reach out via phone, email, and letters to discuss overdue payments and encourage timely payment.
• Negotiating payment plans: Work with customers to establish mutually agreeable payment arrangements, including installment plans.
• Documentation and record-keeping: Maintain detailed records of all communications and actions related to collections.
• Troubleshooting and resolving issues: Investigate discrepancies, resolve billing disputes, and assist customers with payment concerns.
• Reporting and analysis: Prepare reports on collection activities, track payment progress, and identify areas for improvement.
• Compliance: Ensure all activities adhere to legal, ethical, and company policies.

Qualifications:

• 2+ years of administrative or collection-related experience and business experience
• Experience in the commercial cleaning, restoration, insurance, or service industry is preferred
• Experience with AR
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, maintaining a courteous and professional tone
• Ability to stay calm and professional in stressful situations
• Excellent organizational skills and attention to detail
• Self-motivated and goal-oriented
• Ability to work in a fast-paced, team-oriented environment
• Proficiency in AR workflow, QBO Online, and Microsoft Office (Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary systems
• Minimum HSD/GED; Associate's or bachelor's degree preferred
• Ability to pass a background check as required by law

All employees are hired and employed by SERVPRO of Homestead and are not employees of or under the control of Servpro Industries, Inc., the franchisor.