Collections Executive

YouLend; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Stock Options

Private Medical insurance

Dental Insurance

Enhanced Maternity Leave

Free Gym access

Subsidised Lunch

Deliveroo Allowance

Monthly in office Masseuse

Team Socials

Yoga Club

Team and Company Socials

Football Power League / Paddle andYoga

Job summary

A leading FinTech company based in London is seeking a Collections Executive for its Credit Operations department. The ideal candidate will manage collections, provide excellent service to merchants, and engage in negotiations to resolve payment issues. Strong communication skills, prior collections experience, and an entrepreneurial mindset are essential for success in this role. The company values a collaborative team environment and offers a competitive benefits package including stock options and private medical insurance.

Qualifications

• Minimum two years of collections experience.
• Ability to negotiate and implement positive solutions.
• Experience in the finance industry is advantageous.

Responsibilities

• Manage collections and recoveries for merchants.
• Provide first-class service for resolving non/under-paying accounts.
• Handle inbound and outbound communication with merchants.
• Build positive relationships with merchants.
• Input data accurately across multiple systems.
• Negotiate and implement positive solutions balancing business interests.
• Maintain strong communication, accuracy and confidence.
• Adapt to varied challenges with proactive problem solving.
• Demonstrate entrepreneurial spirit and interest in SME finance.
• Data input across multiple systems with accuracy.

Skills

Collections experience

Strong communication skills

Data accuracy

Business acumen

Ability to innovate

Job description

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading private equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States, where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.

The Role

To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our Credit Operations department. You will be responsible for promoting and sustaining a constructive, supportive, and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for an exceptionally talented and self‑motivated person who has a desire to build a career within the Company.

Responsibilities

• Collections and recoveries understanding (customer contact strategy awareness)
• To provide a first‑class service relating to the resolution of any non/under‑paying merchant
• Case management of high value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Data input – accurately inputting data across multiple systems

Desirable Skills

• Previous collections experience
• Bilingual speaker (French, Spanish, German)

Ideal Candidate Skillset

• Be highly reliable, organised, and adaptable
• Have excellent attention to detail and confidence working with data
• Insolvency knowledge
• Entrepreneurial mindset, with strong work ethic and a can‑do attitude
• YouLend is very much team‑oriented – being a team player is needed

Benefits

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

Award‑Winning Workplace: YouLend has been recognised as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
Award‑Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.

High‑growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
Well‑capitalised with supportive private equity backing.
Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

A high‑quality team that pushes each other to succeed through direct feedback and aligned incentives.
Strong and transparent team culture, we have each other's backs.
Independent work environment where results matter.
Data‑driven culture and emphasis on speed (anti‑red tape).

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.