Collections Manager

ServiceMaster Clean of Fraser Valley; Hatfield; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a relentless Collections Manager to take charge of their Accounts Receivable process. This high-impact role demands a fearless communicator and a highly organized individual who can drive accountability and results across teams. As the driving force behind collections, you will set and enforce AR goals, ensuring financial health and transparency. If you thrive in fast-paced environments and are ready to make a significant impact, this is the opportunity for you. Join a high-performance leadership team that values results and accountability, and be the driving force behind the company's success.

Benefits

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Qualifications

• Proven track record in aggressive collections and AR management.
• Fearless communicator with strong leadership skills.

Responsibilities

• Owns and drives the entire collections process with full authority.
• Aggressively pursues overdue accounts and manages AR for the company.

Skills

Aggressive collections

Accounts Receivable management

Communication skills

Organizational skills

Leadership skills

Analytical skills

Ability to thrive in high-pressure environments

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

Role: Collections Manager

Company: Paul Davis Restoration SEPA
Reports To: Controller

Position Summary:

We are seeking a highly aggressive, results-driven Collections Manager who takes complete ownership of our Accounts Receivable (AR) process. This is not a passive collections role. We need a tiger—someone relentless, fearless, and relentless in pursuing outstanding balances. This individual will set, track, and enforce AR goals, ensuring our company is always in a strong cash position. They will manage collections as a whole, making sure every team member owns their role in the process while personally handling the toughest accounts.

Key Responsibilities:

• Owns and drives the entire collections process with full authority. Everything stops with this person.
• Manages AR for the entire company—tracks, enforces, and improves collections procedures.
• Aggressively pursues overdue accounts, personally handling problem customers and never resting until the money is collected.
• Sets individual AR goals for team members and ensures accountability at all levels.
• Creates and distributes weekly AR scorecards showing goals vs. actual collections, ensuring full transparency.
• Pushes accountability across all departments to ensure AR goals are met.
• Implements best practices for collections to reduce outstanding balances and improve cash flow.
• Develops and enforces payment terms with customers and ensures contract compliance.
• Works closely with the Controller to align AR strategies with financial objectives.
• Communicates firmly yet professionally with clients to resolve outstanding invoices while maintaining relationships.
• Escalates collection issues when necessary, including legal action or third-party collections.
• Tracks and reports all collection activities, identifying trends and areas for improvement.
• Relentlessly follows up on unpaid invoices—no customer is left unchecked.

Required Skills & Experience:

• Proven track record in aggressive collections and AR management.
• Fearless communicator who can confidently handle difficult conversations.
• Highly organized and detail-oriented—can track and enforce payment schedules with precision.
• Strong leadership skills—holds everyone accountable and drives AR ownership across teams.
• Experience creating and analyzing AR reports and tracking financial performance.
• Ability to thrive in a fast-paced, high-pressure environment.
• Experience in restoration, construction, or a similar industry preferred.

Why Join Us?

• Be the boss of AR and drive the financial health of our company.
• Work with a high-performance leadership team that values accountability and results.
• Take on a high-impact role where you make a direct difference every day.

If you’re ready to be the Collections Tiger we need, apply today!