Collections & Customer Service Coordinator (12-Month FTC)

Dachser Se; Northampton; Presencial; GBP 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Car Parking

25 Days annual leave

Life Assurance

Employee Assistance Programme

Employee Discounts

Pension Plan

Health Perks

Internal Referral Fees

Long Service Awards

Resumo da oferta

Dachser SE, a global logistics provider, is seeking a Collections Administrator in Northampton for a 12-month FTC. You will coordinate collections with partners, communicate with customers on shipments, and support special deliveries while using internal systems to monitor performance.

The role requires prior experience in transport or logistics, strong Excel and CRM skills, and a proactive, organized approach in a fast-paced environment.

Qualificações

• Experience in transport, logistics or customer service roles.
• Strong customer service skills with professional communication.
• Experience using CRM systems and Excel for records and reports.
• Highly organised with ability to multitask in fast-paced environments.
• Attention to detail across systems and documentation.
• Proactive, solution-focused with ownership mindset.
• Team player contributing to operational goals.

Responsabilidades

• Coordinate with local collection partners and transport teams for timely collections.
• Provide proactive updates and communicate with customers about shipments.
• Arrange and support special deliveries and charter requests as needed.
• Process and monitor collections using internal systems and reports.
• Handle customer queries and complaints with timely resolution.
• Monitor KPI performance to meet targets and service standards.

Conhecimentos

Transport/logistics experience

Customer service

CRM systems

Excel

Organised/multitask

Attention to detail

Proactive problem solving

Team player

Ferramentas

Active Reports

Descrição da oferta de emprego

Dachser SE, a global logistics provider, is seeking a Collections Administrator in Northampton for a 12-month FTC. You will coordinate collections with partners, communicate with customers on shipments, and support special deliveries while using internal systems to monitor performance.

The role requires prior experience in transport or logistics, strong Excel and CRM skills, and a proactive, organized approach in a fast-paced environment.