Collections Customer Service Advisor

TN United Kingdom; Bradford; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Collections Customer Service Advisor, where you'll provide exceptional service to customers across Yorkshire. In this role, you'll handle inquiries, negotiate payment plans, and ensure customer satisfaction. With a competitive starting salary and a range of benefits, including a hybrid working environment post-probation, 25 days of holiday, and a supportive workplace culture, this position offers a fantastic opportunity for professional growth. If you're passionate about helping others and thrive in a dynamic environment, this role is perfect for you.

Benefits

25 days holiday plus bank holidays

Annual performance-related bonus

Free onsite parking

Cycle-to-work scheme

Discounts and vouchers

Occupational Health support

Cultural diversity events

Community volunteering opportunities

Qualifications

• Experience in customer service roles with a focus on collections.
• Ability to resolve inquiries quickly and accurately.

Responsibilities

• Handle incoming calls from customers across Yorkshire.
• Provide professional and high-quality service while meeting targets.

Skills

Customer Service

Negotiation Skills

Influencing Skills

Job description

Collections Customer Service Advisor

Are you interested in joining Loop as a Customer Service Advisor in our Collections Department? We offer a starting salary of £24,000, an excellent progression scheme, and great benefits!

Our office is located on the border of Leeds and Bradford, in Thornbury near Pudsey, with excellent transport links and free parking.

On site, you'll have access to free tea and coffee, bike storage, breakout rooms/pods, a prayer room, and a canteen area.

What you will do

As a Collections Customer Service Advisor, you will handle incoming calls from customers across Yorkshire. Your focus will be on providing professional, high-quality service, meeting targets, resolving customer inquiries quickly and accurately, and tailoring services to customer needs. You will use your influencing and negotiation skills to agree on realistic payment plans and review customer accounts manually.

Benefits

• Hybrid working environment (post-probation)
• 25 days holiday plus bank holidays, plus an extra wellbeing day
• Working hours: 09:30 - 18:00 Monday to Friday, with alternate Saturdays 9-3
• Discounts and vouchers via Myoffers Portal
• Occupational Health support and trained first aiders
• Annual performance-related bonus
• Free onsite parking and cycle-to-work scheme
• Loop Social Club with discounted event tickets
• Cultural diversity events and community volunteering opportunities
• Support from the ‘Heart of Loop Charity’

Please note, successful candidates will undergo a 5-week induction training from Monday to Friday, 9am to 5pm.

If interested, apply now! The next start date is 5th August, with applications closing on 3rd July. Interviews will begin immediately, with face-to-face interviews starting the week of June 17th.

Pre-employment checks include a Basic Disclosure through a third-party provider, and security vetting may be required depending on the role.

About Yorkshire Water

We ensure that over a million residents in Yorkshire have safe drinking water and proper wastewater management. We are committed to environmental sustainability, community well-being, and innovative service delivery. Our team of 3,000 works 24/7 to keep Yorkshire's water flowing.

We value equality, diversity, and inclusion and welcome applications from all individuals regardless of background. Yorkshire Water reserves the right to close this position early if needed. We encourage early applications.