Collections Advisor – Hybrid, Entry-Level with Training

Matchtech; Keynsham; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Matchtech seeks an entry-level Collections Advisor to join the Central Collections team in Keynsham, near Bristol. The role supports veterinary practices and clients, handling accounts, balances and repayment plans with a professional, empathetic approach.

Training is provided and prior collections experience is not essential. The position is hybrid, requiring 2 office days per week (Wednesdays mandatory) with an initial 3-month contract and potential extension.

Qualifications

• Experience in customer service, contact centre or collections environment is desirable.
• Must be confident communicator with professional telephone manner.
• Experience handling sensitive conversations is a plus.

Responsibilities

• Manage client accounts through inbound and outbound calls, emails and written communication.
• Discuss outstanding balances and agree appropriate repayment solutions.
• Manage assigned cases, ensuring timely and accurate outcomes.
• Maintain accurate case notes, records and documentation.
• Handle sensitive or challenging conversations professionally.
• Escalate complex or sensitive cases when required.
• Work within agreed processes while meeting quality and compliance standards.

Skills

Customer service

Communication

Empathy

Telephone manners

Job description

Matchtech seeks an entry-level Collections Advisor to join the Central Collections team in Keynsham, near Bristol. The role supports veterinary practices and clients, handling accounts, balances and repayment plans with a professional, empathetic approach.

Training is provided and prior collections experience is not essential. The position is hybrid, requiring 2 office days per week (Wednesdays mandatory) with an initial 3-month contract and potential extension.