Collections Advisor

Huntress; Rochester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full training and career progression

Hybrid work after training

Growth-oriented environment

Job summary

Huntress is hiring a Collections Advisor based in Medway, offering £28,000 and the chance to join a dynamic, people-focused financial services team.

This is a fantastic opportunity to grow your career in a supportive and fast-paced environment. You will manage customer accounts, communicate via phone, email and live chat, and work with a collaborative team to resolve repayment challenges while staying compliant with industry regulations.

Qualifications

• Recent graduate with finance, business or related degree.
• Strong communication and interpersonal skills.
• Problem-solving mindset and eagerness to learn.
• Resilience to handle challenging conversations professionally.

Responsibilities

• Manage customer accounts and assist clients with repayment solutions.
• Communicate via phone, email, and live chat.
• Collaborate with the collections team to achieve targets.
• Learn compliance, regulations and best practices in customer care.
• Use modern systems to ensure efficient service.

Skills

Communication

Interpersonal skills

Problem-solving

Resilience

Willingness to learn

Education

Finance or Business degree

Job description

Collections Advisor

We're hiring for an exciting Collections Advisor role based in Medway, offering a £28,000 and the chance to join a dynamic, people-focused financial services team.

This is a fantastic opportunity to grow your career in a supportive and fast-paced environment.

What You'll Be Doing:

• Managing customer accounts and helping clients find solutions to repayment challenges
• Handling communications via phone, email, and live chat
• Working as part of a collaborative and high-performing collections team
• Learning about compliance, industry regulations, and best practices in customer care
• Using modern systems and tools to ensure efficient and effective service

What We're Looking For:

• A recent graduate (finance, business, or related degrees considered)
• Strong communication and interpersonal skills
• A problem-solving mindset and willingness to learn
• Resilience and the ability to manage challenging conversations professionally

Benefits:

• Full training and clear career progression opportunities
• Hybrid working options after initial training
• Supportive, growth-oriented environment where your ideas are valued

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.