Hybrid Collections Associate | Training & Growth

Huntress - Maidstone; Maidstone; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work after training

Full training

Career progression opportunities

Job summary

Huntress - Maidstone is seeking a proactive Collections Advisor in Maidstone to support customers facing repayment challenges. You’ll engage via phone, email and live chat, building solutions with a collaborative team.

The role offers full training, clear career progression, and hybrid working options after initial training. You’ll join a supportive environment in the financial services sector, focused on fair outcomes and strong customer care.

Qualifications

• Recent graduate in finance or business, or related field.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt.
• Resilient with professional handling of challenging conversations.

Responsibilities

• Manages customer accounts and helps clients with repayment solutions.
• Handles phone, email, and live chat communications.
• Works within a collaborative collections team.
• Learns about compliance, regulations and best practices in customer care.
• Uses modern systems to deliver efficient service.

Skills

Strong communication

Interpersonal skills

Problem solving

Resilience

Education

Finance or Business degree

Job description

Huntress - Maidstone is seeking a proactive Collections Advisor in Maidstone to support customers facing repayment challenges. You’ll engage via phone, email and live chat, building solutions with a collaborative team.

The role offers full training, clear career progression, and hybrid working options after initial training. You’ll join a supportive environment in the financial services sector, focused on fair outcomes and strong customer care.