Collections Advisor

Huntress - Maidstone; Maidstone; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work after training

Full training

Career progression opportunities

Job summary

Huntress - Maidstone is seeking a proactive Collections Advisor in Maidstone to support customers facing repayment challenges. You’ll engage via phone, email and live chat, building solutions with a collaborative team.

The role offers full training, clear career progression, and hybrid working options after initial training. You’ll join a supportive environment in the financial services sector, focused on fair outcomes and strong customer care.

Qualifications

• Recent graduate in finance or business, or related field.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and adapt.
• Resilient with professional handling of challenging conversations.

Responsibilities

• Manages customer accounts and helps clients with repayment solutions.
• Handles phone, email, and live chat communications.
• Works within a collaborative collections team.
• Learns about compliance, regulations and best practices in customer care.
• Uses modern systems to deliver efficient service.

Skills

Strong communication

Interpersonal skills

Problem solving

Resilience

Education

Finance or Business degree

Job description

Collections Advisor

We're hiring for an exciting Collections Advisor role based in Maidstone, offering a £28,000 and the chance to join a dynamic, people-focused financial services team.

This is a fantastic opportunity to grow your career in a supportive and fast-paced environment.

What You'll Be Doing:

• Managing customer accounts and helping clients find solutions to repayment challenges
• Handling communications via phone, email, and live chat
• Working as part of a collaborative and high-performing collections team
• Learning about compliance, industry regulations, and best practices in customer care
• Using modern systems and tools to ensure efficient and effective service

What We're Looking For:

• A recent graduate (finance, business, or related degrees considered)
• Strong communication and interpersonal skills
• A problem-solving mindset and willingness to learn
• Resilience and the ability to manage challenging conversations professionally

Why Apply?

• Full training and clear career progression opportunities
• Hybrid working options after initial training
• Supportive, growth-oriented environment where your ideas are valued

If you're looking for a role where you can develop your skills, grow quickly, and make a real impact in the financial services sector, this could be your ideal next step.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK