Collections Advisor

Huntress; Maidstone; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Huntress in Maidstone is hiring a Collections Adviser to manage customer accounts and help clients find repayment solutions. You will communicate by phone, email, and live chat in a collaborative team environment, learning compliance and best practices for customer care.

This role offers hybrid working options after initial training, a supportive culture, and opportunities to grow in the financial services sector.

Qualifications

• Recent graduate in finance, business or related field.
• Strong communication and interpersonal abilities are essential.
• A proactive problem-solving attitude with a willingness to learn.
• Capable of handling challenging conversations professionally.

Responsibilities

• Managing customer accounts and helping clients find repayment solutions.
• Handling communications via phone, email, and live chat.
• Collaborating with the collections team to achieve targets.
• Learning about compliance and industry regulations in customer care.
• Using modern systems and tools to deliver efficient service.

Skills

Communication skills

Interpersonal skills

Problem-solving mindset

Resilience

Willingness to learn

Education

Recent graduate in finance/business or related degree

Job description

Collections Advisor

We're hiring for an exciting Collections Advisor role based in Maidstone, offering a £28,000 and the chance to join a dynamic, people-focused financial services team.

This is a fantastic opportunity to grow your career in a supportive and fast-paced environment.

What You’ll Be Doing:

• Managing customer accounts and helping clients find solutions to repayment challenges
• Handling communications via phone, email, and live chat
• Working as part of a collaborative and high-performing collections team
• Learning about compliance, industry regulations, and best practices in customer care
• Using modern systems and tools to ensure efficient and effective service

What We’re Looking For:

• A recent graduate (finance, business, or related degrees considered)
• Strong communication and interpersonal skills
• A problem-solving mindset and willingness to learn
• Resilience and the ability to manage challenging conversations professionally

Why Apply?

• Full training and clear career progression opportunities
• Hybrid working options after initial training
• Supportive, growth-oriented environment where your ideas are valued

If you’re looking for a role where you can develop your skills, grow quickly, and make a real impact in the financial services sector, this could be your ideal next step.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.